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Employers

Swahili speaking Support Agent, Johannesburg

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Location:

Johannesburg, South Africa 

Job Category:

Customer Service
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Job Views:

166

Posted:

03.12.2019

Expiry Date:

17.01.2020
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Job Description:

Are you fluent in Swahili? Would you like to work for a gaming company that is at the forefront of developing innovative through-the-line marketing? This job could be perfect for you! This company is looking for a Swahilispeaking Support Agent to join their team in Johannesburg, South Africa. If you thrive in a fast-paced environment, this job could be perfect for you!

Your key job responsibilities as the Swahili speaking Support Agent in Johannesburg, South Africa will include:

  • Assisting all Swahili speaking customers
  • Responding to all incoming customer queries, via all contact mediums (i.e. calls, live chat and e-mail)
  • Ensuring that all communication/volume received on his/her shift is dealt with in the required timeframe/manner
  • Ensuring that any/all communication with our users/clients is of the required/expected quality
  • Doing everything to ensure the retention of all clients/users
  • Completing assigned outbound tasks within the required time frame
  • Liaising with the Team Leaders/Floor Managers to hand over customer related issues
  • Monitoring Internal Systems and informing the Floor Manager on duty if these are not operating, or responding, correctly
  • Enhancing/improving user/customer experience and relationships
  • Operating as part of a team/unit

Job Requirements:

Requirements for this Swahili speaking Support Agent job in Johannesburg, South Africa:

  • Must be fluent in Swahili and English
  • Minimum of 3 years customer service experience within a large volume call centre
  • Matric/Grade 12 (or equivalent) qualification
  • Customer Service diploma (or equivalent qualification)
  • Rotational shift basis
  • Essential – Must have own (reliable) transport
  • Must be flexible on overtime (should it be required)
  • A clear voice and excellent telephonic and written communication skills
  • Intermediate computer proficiency (specifically MS Office and internet applications)
  • Typing skill and accuracy of an average of 30 words per minute with 90% accuracy
  • Strong attention to detail and distinct ability to identify/solve problems
  • The ability to swiftly adapt to changes in workplace and industry
  • A strong work ethic and sense of responsibility

If you meet the above requirements for this Swahili speaking Support Agent in Johannesburg, South Africa, we would love to hear from you! Please send your CV through to contact@languagerecruiters.com today!

Employment Type:

Full time
Company Info
Language Recruiters

Cape Town, South Africa
Phone: +27 21 201 7373
Web Site: www.languagerecruiters.com
Save Contact
Company Profile


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