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Employers

Spanish speaking Help Desk Manager, Johannesburg

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Location:

Johannesburg, South Africa 

Job Category:

Customer Service

Salary:

- per year
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Job Views:

113

Posted:

02.11.2018

Expiry Date:

17.12.2018
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Job Description:

A leading industrial distributor have an exciting job opportunity for a Spanish speaking Help Desk Manager to join their team in Johannesburg. The Spanish speaking Help Desk Manager will be responsible for leading their support team to provide excellent customer service to their user community by resolving issues
 
Your key job responsibilities as the Spanish speaking Help Desk Manager in Johannesburg will include:
 
- Ensure customer service is timely and accurate
- Manage Spanish help desk team and evaluate their performance, driving continuous improvement
- Actively respond to and resolve user issues
- Escalate critical business issues to the appropriate internal team for prompt resolution
- Follow up to ensure resolution is timely and meets expectations
- Maintain best practices and internal metrics to ensure customer satisfaction and team productivity
- Create training plans and training to ensure the Help Desk team maintains system and business process knowledge
- Create reports to evaluate customer satisfaction and team productivity

Requirements for this Spanish speaking Help Desk Manager job in Johannesburg:
 
- Must be fluent in Spanish and English
- Minimum two years of leadership experience in a help desk environment including hands on experience directly responding to user issues
- Customer service oriented with strong problem solving skills
- Proficiency with Microsoft Office products

If you are fluent in Spanish and meet the above requirements for this Spanish speaking Help Desk Manager job in Johannesburg, please send your CV through to contact@languagerecruiters.com

Employment Type:

Full time
Company Info
Language Recruiters

Cape Town, South Africa
Phone: +27 21 201 7373
Web Site: www.languagerecruiters.com
Save Contact
Company Profile


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