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Employers

Mandarin Team Leader, Cape Town

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Location:

Cape Town, South Africa 

Job Category:

Customer Service

Salary:

- per year
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Job Views:

191

Posted:

21.09.2018

Expiry Date:

05.11.2018
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Job Description:

Are you fluent in Mandarin and looking to work in the beautiful Cape Town, South Africa? This job could be perfect for you! One of the leading customer experience providers operating globally, is currently looking to expand their dynamic team with a Mandarin Team Leader
 
As the Mandarin Team Leader in Cape Town, South Africa, your job duties will include managing and motivating a team of inbound customer service agents, in line with defined targets and in line with operational policies and procedures, to ultimately ensure consistent delivery of customer satisfaction
 
Main duties for this Mandarin Team Leader job in Cape Town, South Africa:
 
  • Understands customer service and ensures that their team members deliver customer service in a timely and professional manner
  • Drives the achievement of key performance areas and SLA to ensure business outcomes are achieved
  • Inspires, leads, engages, coaches, develops and motivates a team of dynamic & successful customer-facing agents to deliver the best sales & service in the client’s industry
  • Conducts daily side by side coaching to ensure performance issues and concerns and managed quickly and efficiently

What you will need to be perfect for this awesome Mandarin Team Leader job in Cape Town, South Africa:
 
  • Matric (Essential)
  • Must be able to communicate fluently in Mandarin (Essential)
  • Previous airline experience is highly advantageous
  • 2 years contact Centre experience with a focus on Customer Service or Sales, of which 6 months must have been in a Team Leader/Supervisor role (Essential)
  • Computer Literate and numeracy skills essential


If you are fluent in Mandarin and meet the above requirements, don’t miss this awesome opportunity in Cape Town, South Africa! Apply for this Mandarin Team Leader job now by sending a detailed CV to contact@languagerecruiters.com

Employment Type:

Full time
Company Info
Language Recruiters

Cape Town, South Africa
Phone: +27 21 201 7373
Web Site: www.languagerecruiters.com
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Company Profile


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