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Spanish Copywriter – Operation Support, Cape Town



Cape Town, South Africa 

Job Category:

Customer Service, Telecommunication, Translation Services

Job Views:




Expiry Date:


Job Description:

The vision and mission of the OSA team is to maximise operational efficiencies and provide effective business insights to enable the CSC to deliver exceptional service.

Reporting to the Service Manager, the Spanish Copywriter will primarily be responsible for creating compelling copy for the Spanish speaking market to support and enhance various brand initiatives and strategies, encompassing website copy across various regions and brands. Your copy must drive behaviour and align with brand positioning and supplied strategy.


Job Requirements:

Duties will include, but not limited to:
·         Provide first class copy and content for use on:
o    the various FAQ sites (also known as Portals), but primarily for the Spanish Portals
o    Knowledge based articles for the new CRM system
o    Knowledge based articles for our SharePoint sites
·         Liaise with Creative Team to ensure appropriate design collateral is available to enrich content
·         Brainstorm, write and execute concepts and articles
·         Meeting copy deadlines and taking accountability of end product – on time, on brand and on brief delivery
·         Consultation with client to ensure understanding of brief/product requirements
·         Presenting work to client to ensure buy-in and effective delivery of brief
·         Ensure correct tone of messaging in terms of brand and medium.
·         Remain up to date with various online and other writing developments which may affect the brand and/or market
·         Copy checking – to ensure work is of the highest quality
·         Part of your duties will be to translate selected copy from English to Spanish. For example: canned responses and alerts.
Reporting and Analysis
·         Ensure it is possible to report on articles written and track the success thereof
·         Provide trend analysis based on GA data available
Process management and development
·         Documentation of all Policies, Processes and Procedures within the scope of the Team
·         Amendments and version control for all approved and uploaded documents
·         Identify efficiency opportunities with support context. Develop alternative solutions and manage the implementation thereof
·         Spend time on the floor with various entities to identify shortcomings and find a viable solution to matters that affects productivity
·         Drive Management approved Suggestions logged on the Suggestions page through to completion.
Project Management
·         Liaise with various departments to ensure the success of your project(s). This includes, but is not limited to:
o    The Translations team
o    The Development teams
·         Identify, plan, implement and improve on projects to measure operational metrics/requirements
·         Regular communication to relevant stakeholders on the progress of projects and their components
·         Ensure that projects are planned well and detailed in a Service Desk Request
·         Present projects and updates to stakeholders
·         Ensure that your handovers are detailed and understood
System Maintenance and Administration
·         Frequently Asked Questions (Hosted on Microsoft Dynamics)
o    Assisting in the development and implementation of any roll-out plans
o    Ensure that content is reviewed and approved by the relevant departments in London
o    Ensure that the content is uploaded correctly and any irregularities are reported
o    Testing and reviewing content and links before any roll-out
o    Live testing after any roll-out of links and final review of content
o    Communication to all stakeholders in the operational space
o    Liaising with the relevant project teams in London on a regular basis to ensure that the FAQ project stays on course
Office projects and support
·         Liaise with Creative team to ensure relevant up to date content on the various TV presentations and any other Company Communications System. This is to ensure consistency within the Betway Department.
·         Create presentations to be used in the operational space
·         Ad hoc office projects, including the planning, implementation and execution thereof
Succession, Continuity and Management support
·         Provide all manner of support to stakeholders and senior management
·         Ensure any/all changes are communicated with the Service Management Team
·         Provide upskilling and/or training sessions when necessary
·         Ensure all information is saved in a central location
·         Ensure regular sessions are held, and documented, with the Manager
·         Ensure any/all action items from meetings are completed within a reasonable timeframe
·         Relevant  2 years diploma/degree
·         Spanish first language: written ability essential
·         English second language: written ability essential (read, write and speak fluently)
Advantageous Requirements:
•         Experience in HTML & Copywriting Skills
•         Experience extracting data from databases
Job Requirements:
•         Advanced knowledge of Microsoft Word
•         Strong organizational and time management skills 
•         Ability to manage multiple projects simultaneously
•         Ability to proofread and copy edit content
•         Good understanding of internet technology and devices, including mobile/tablet
Personal Competencies:
·         Investigative and a strategic thinker
·         Conceptual skills
·         Excellent attention to detail with the ability to add strategic and operational value
·         Demonstrates consistent behaviour aligned to the Combined F and Organizational  Culture
·         Excellent organising and planning ability
·         Relationship building with stakeholders is key to achieve results and buy-in
·         Public Speaking and presentation skills
·         Proactive thinker who uses their initiative
·         Ability to handle stressful situations with the necessary judgement and assertiveness
·         Ability to work as a team-player in a fast paced environment
·         Must be flexible in a rapidly evolving environment and proactive in resolving problems

Employment Type:

Full time
Company Info
Digital Outsource Services
Century City Boulevard
Cape Town, South Africa
Phone: +27(0)214405122
Web Site:
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