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Norwegian Technical Customer Support Advisor, Barcelona





Barcelona, Spain 

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Job Description:

Are you looking for a new job or just tired of your current job? Do you need a change?

Your answer is yes? Then continue reading.

Are you interested in new technologies?
Not afraid of new challenges?

Your answer is again yes? Great, continue with job description!

We are looking for someone to provide excellent customer service and technical support for the customers, via email, chat and phone for one of the leading printing and technologic companies in the world.

What will you do?

- Answering customers calls, manage emails, chats and social media contacts in an efficient and professional manner.
- Trying to solve the issue at the first contact and clarify any doubt.
- Provide technical support: trouble shooting for most common products (printers, video projects, scanners, etc.).
- Escalate and transfer to level 2 service when necessary.
- Keep updated the data base with customer information's.
- Up-selling of consumables, extended warranties and accessories.

Job Requirements:


- Norwegian native speaker with fluent English
- Team player 
- Willingness to learn and apply new technologies 
- Analytical skills with demonstrated problem solving ability desired 
- Ability to operate in high pressure situations 
- Good technical skills and knowledge preferable
- Excellent communication skills

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Salary Benefits:

We Offer:

- Full-time and Indefinido contract
- 16452,47 Euros gross/year + up to 1680Euros gross/year in bonus + Sales commissions
- Schedule: 39h/week Monday - Friday 
- Appraisal Bonus 
- Initial and on-going training
- Loan program and discounts on top brands managed within the company
- Possibility for professional development within the company.
- Relocation Package

Employment Type:

Full time
Company Info
SELLBYTEL | Webhelp Group
Avinguda Diagonal 197
Barcelona, Catalunya, Spain
Web Site: http://www.sellbytel.com/
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