We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR, barcelona

col-narrow-left   

Location:

barcelona, Spain 

Job Category:

Other
-

EU work permit required:

Yes
col-narrow-right   

Job Reference:

4209

Job Views:

104

Posted:

28.11.2018

Expiry Date:

12.01.2019
col-wide   

Job Description:

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.
 
Responsibilities
  • Answer inbound calls, chat and emails within guidelines/goals established by the client and contact center management
  • Perform technical troubleshooting and solve Technical issue by following Client processes
  • Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
  • Other duties as assigned.
 
Requirements
  • Experience in Call Center and IT support would be ideal, both B2B and B2C
  • Good and professional communication skills
  • Experience with Objection handling
  • Native level of Dutch plus Fluent level of English
  • Knowledge of local or Spanish language would be an asset
  • Trouble shooting skills
  • Data updates process
  • Good knowledge on hardware and Software (PC/Peripherals) and on special technologies,
  • Experience with troubleshooting, transaction control, data capturing, call handling, TCO process, service Process
  • Aware of Customer data privacy rules
  • Available to work Monday to Friday 9,00am to 18,00pm
 

Salary Benefits:

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.
 
Responsibilities
  • Answer inbound calls, chat and emails within guidelines/goals established by the client and contact center management
  • Perform technical troubleshooting and solve Technical issue by following Client processes
  • Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
  • Other duties as assigned.
 
Requirements
  • Experience in Call Center and IT support would be ideal, both B2B and B2C
  • Good and professional communication skills
  • Experience with Objection handling
  • Native level of Dutch plus Fluent level of English
  • Knowledge of local or Spanish language would be an asset
  • Trouble shooting skills
  • Data updates process
  • Good knowledge on hardware and Software (PC/Peripherals) and on special technologies,
  • Experience with troubleshooting, transaction control, data capturing, call handling, TCO process, service Process
  • Aware of Customer data privacy rules
  • Available to work Monday to Friday 9,00am to 18,00pm
 

Employment Type:

Full time
Company Info
SpotOn Connections


comments powered by Disqus