We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

French Customer Service Advisor -Sports, Barcelona

col-narrow-left   

Client:

SELLBYTEL GROUP

Location:

Barcelona, Spain 

Job Category:

Telecommunication
-

EU work permit required:

Yes
col-narrow-right   

Job Reference:

PU

Job Views:

75

Posted:

26.10.2018

Expiry Date:

10.12.2018
col-wide   

Job Description:

Main tasks:
- Attend customer posts in Social Networks.
- Solve any kind of customer's doubt or complain regarding our Client
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- To follow all the processes and procedures of the project.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Ensure contractual SLA is maintained

Job Requirements:

  • Requirements:
- Native Polish or French
- Fluent in English
- Goal and customer service oriented
- Deep knowledge of Social Media Platforms
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment
- Marketing studies is a plus
- Excellent writing and communication skills.
- Ability to work in a team.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.
- Problem solving and quality oriented.
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

Salary Benefits:

We offer:
- Full time (39 hours/week) position.
- Schedule:
·Polish market: Monday to Friday, 11 to 20, and rotating 
Saturdays
·French market: Monday to Friday, 08 to 17 and rotating 
Saturdays
- Salary: 16.500 Euros gross/year + up to 2.760 Euros gross/year in bonus

Employment Type:

Full time
Company Info
SELLBYTEL | Webhelp Group
Avinguda Diagonal 197
Barcelona, Catalunya, Spain
Phone:
Web Site: http://www.sellbytel.com/
Save Contact
Company Profile


comments powered by Disqus