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Front of House Assistant (Paid Internship), Madrid + Various Other locations



Madrid + Various Other locations, Spain 

Job Category:

Administrative, Customer Service, Hospitality, Leisure, Tourism


€300.00 - £1,200.00 per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

We are now looking for an enthusiastic, positive Front of House Intern to join our fantastic team as an Intern through our partners in Spain. 
Being a key part of our family, all our team members are expected to:
  • Be open to Learning
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and One Another.
Key Responsibilities
  • Providing Information to hotel guests regarding tourist attraction, leisure activities etc
  • Assisting in hotel function preparations based on communication from Events & Operational team
  • Assisting in setting up restaurant for services such as breakfast, dinner and afternoon tea
  • Using the POS to take orders and charge guests
  • Serving guests at the bar whilst providing a strong level of customer service
  • Working positively and effectively with team members across all departments while delivering a positive experience for guests and enhancing language & communication skills
  • To undertake any other ad-hoc duties relevant to the post as and when required.
  • Ensure you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information to the guest whenever the possibility arises
  • To have a full working knowledge of the Company Rewards programme and its benefits, taking every opportunity to enrol new members.
  • Whenever possible, to anticipate guest needs, to be aware of all requests and to carry out these requests in a courteous and helpful manner.
  • Making sure work spaces are maintained to the hotel standards at all times
  • Welcoming and serving guests in Front of House outlets

Job Requirements:

 Person Specification
Knowledge, skills and abilities
  • Right to work in the EU
  • Friendly and welcoming approach
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals is preferable
  • Eagerness to Learn
  • Have a good command of written and spoken English/Spanish (B2 Level minimum)
  • A high standard of professional presentation 

Salary Benefits:

Benefits (subject to individual requirements and location):
  • Discounted rates within hotel group throughout the world (in our branded hotels only)
  • Discounted rates to stay at any of our properties
  • Accommodation
  • Meals
  • Stipend

Employment Type:

Company Info

London, London, City of, United Kingdom
Phone: +442034881515
Web Site: www.myukinternship.com
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Company Profile

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