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IT Support Specialist, Zaventem



Zaventem, Belgium 

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Job Description:

As an IT Specialist you will provide IT support to the various business departments in the EMEA region. In this role you will report to the IT Manager and have the following responsibilities:
* Ensure customer satisfaction by delivering excellent IT support: troubleshoot technical cases in an effective manner to achieve a solution in due time without escalation. Areas covered by the support team are “Network and Infrastructure”, “Web”, “SAP SD, SC, FICO”, etc…
* Work closely with the project groups in case of more complex requests or needs -
* Establish and manage customer expectations to maximize end-user productivity: communicate timely, efficient and with the right channels
* Ensure swift and smooth IT processes by:
* Managing the Support case-logging system together with your team members (pick up requests pro-actively)
* Encouraging a correct usage of IT tools and processes
* Keeping IT documentation up to date
* Assist other IT Support Specialists and project teams in their work
* Ensure up-to-date local hardware inventory and maintenance
* Monitor Global infrastructure and services during EMEA opening hours

Job Requirements:

* Degree in IT, or equivalent by experience
* Knowledge of Windows 7 and 10 as well as the common office applications/tools (f.e. MS Office, Adobe Acrobat, SharePoint)
* ERP experience is a plus
* Networking experience is a plus
* Experience with phone systems is a plus
* Profound knowledge of English is a must, both written and verbal. Any other European language is considered a plus
* You possess strong interpersonal and communication skills: you are able to build up solid relationships with colleagues and external parties
* Dedicated team player and service-oriented
* Proactive and an independent worker
* Strong organizational and time management skills
* Organize your personal workload
* Able to work in an international environment
* Willing to work flexible hours
* Willing to travel within the EMEA region and overseas (US based HQ)
Company Info
Nu Skin
Leonardo Davincilaan 9
Zaventem, Vlaams Brabant, Belgium
Phone: 0032 2722 7069
Web Site: https://www.nuskin.com/nl_BE/home.html
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