We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Customer Service Executive, Dubai

col-narrow-left   

Client:

ELITE AIR CARGO LLC

Location:

Dubai, United Arab Emirates 

Job Category:

Customer Service, Engineering, Logistics, Manufacturing, Procurement

Salary:

- per month
col-narrow-right   

Job Reference:

CRM

Job Views:

153

Posted:

03.06.2020
col-wide   

Job Description:

The CSE will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSEs are genuinely excited to help customers. They are patient, empathetic and passionately communicative. Problem solving also comes naturally them.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Their target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:
 
  •   Manage incoming calls and make outbound calls from/to customers and business clients.
  •   Serves Customers by providing product and service information.
  •   Identify and assess Customer’s needs to achieve satisfaction.
  •   Build sustainable relationships and trust with customer accounts through open and interactive communication.
  •   Provide accurate, valid and complete information by using the correct methods/tools.
  •   Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
  •   Follow communication procedures, guidelines and policies.
  •   Go the extra mile to engage Customers.
  • EUROPEAN CANDIDATES CURRENTLY RESIDING AT UAE WELCOME, NO ASIAN REQUIRED FOR THE POSITION

Job Requirements:

Requirements:   
 
  •   University/College degree.
  •   Proven customer support experience.
  •   Strong phone handling skills and active listening.
  •   Problem solving skills.
  •   Familiarity with CRM systems and practices.
  •   Customer orientation and ability to adapt and respond to different situations.
  •   Excellent communication [written & oral] and presentation skills.
  •   Ability to multi-task, prioritize and manage time effectively.
  • EUROPEAN CANDIDATES CURRENTLY RESIDING AT UAE WELCOME, NO ASIAN REQUIRED FOR THE POSITION

Salary Benefits:

Attractive salary package offered to  deserved candidates  

EUROPEAN CANDIDATES WHO ARE CURRENTLY RESIDING AT UAE ONLY WELCOME TO APPLY

 NO ASIAN REQUIRED FOR THE POSITION

Email Resume: hr@eliteairborne.com

 

Employment Type:

Full time
Company Info
Elite Express Cargo

Dubai, United Arab Emirates
Phone: +971042579900
Web Site: www.elite-co.com
Save Contact
Company Profile


comments powered by Disqus