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SiteOps Support Engineer, London



London, United Kingdom 

Job Category:

Information Technology

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Job Description:

The SiteOps Support Engineer will be part of a Network Operations Centre team, which is transitioning to a 24/7 service. Besides providing technical support to corporate customers, as part of this team our SiteOps Support Engineer will be responsible for monitoring and maintaining the hosted systems and setting up new deployments for scope of the SiteOps responsibilities. They will also be actively involved in driving DevOps processes and maintaining that existing systems run smoothly, in collaboration between product management, software engineering, and operations.

Our systems are Java-based applications run in clusters of Tomcat application servers on Linux environments. We also have applications running and releasing microservices, running on Kubernetes containers.

Our SiteOps Support Engineer will bring a blend of technical and business knowledge to their role, along with great communication skills. They are a motivated team player who can see projects to completion, work independently, and assist fellow team members — even outside of their duties.


Troubleshoot day-to-day issues with application systems and integrated parties and provide support to customers and Service Desk using CRM tools
Maintain operations and administer our clients’ proprietary and ancillary systems to meet all SLAs relating to system performance and uptime
Quickly assess an issue and provide clients with short and long-term courses of action
Contribute to all the release processes for all services focusing on reliability and agility
Form part of the on-call technical support team
Manage and prioritise incidents as they occur
Improve current tools that are used to facilitate system monitoring, identification, problem solving
Aid in automating release processes of all systems, using tools like Rundeck, Ansible and Puppet
Maintain the automated monitoring at all levels: Hardware, networking, virtualisation, operating systems, databases, and all applications, on dedicated hardware or cloud, using tools such as Zabbix
Work closely with other teams to deliver projects from initial concept to completion
Interact with third-party suppliers and other departments as required
Setup new environments and manage releases
Prepare documentation for tools and processes
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