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Support and Implementation Specialist - SMS, London, Hamburg, Gdansk



London, Hamburg, Gdansk, United Kingdom 

Job Category:

Customer Service, Hospitality, Information Technology, Tourism


DOE - per year

EU work permit required:


Job Reference:


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Job Description:

This is a fantastic opportunity for an enthusiastic individual with on board ship/ cruise experience looking to develop their career within the cruise industry. The position is not a ‘pure’ I.T. position but an operational role. Full training on the I.T. functions / systems will be provided. 

Responsibilities include:
  • Implementing our system at client sites including on board ships
  • Training and support of users
  • Providing remote support; supporting customers by phone, in person and via a ticketing system
  • Project management, pre and post implementations
  • Creating and developing procedures and documentation, including user and installation manuals, and reference materials as requested
  • Software testing
What we offer
  • Great team working environment
  • Excellent flexibility
  • Travel and work in exotic locations
  • Advancement opportunities
  • Competitive Salary
  • Discretionary Annual Bonus

Job Requirements:

We are looking for an enthusiastic and skilled professional ideally with the following attributes:
  • Must have experience with on board ship systems /purser processes
    • Experience in implementation, product setup and testing (advantage)
    • Good general knowledge of systems and Microsoft office suite products, any network, OS and basic understanding of databases (SQL) is an advantage
    • Knowledge of the cruise industry
    • Excellent customer service skills
    • Ability to manage own workload
    • Extremely self- motivated
    • Willingness to travel
    • English language proficiency (essential)

Employment Type:

Full time
Company Info
Rescompany Systems Ltd
109 uxbridge road
London, Hamburg, Gdansk, Sydney, Vancouver, London, City of, United Kingdom
Web Site: http://rescompany.com/
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