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Spanish Speaking Technical Retentions Specialist - Belfast,UK, Belfast



Belfast, United Kingdom 

Job Category:

Customer Service, Sales, Technical


Competitive - Competitve

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Excellent opportunities for Spanish speakers in Belfast, Northern Ireland.

About the Company:
Our Client is one of the world’s best-known technology and software companies. We are seeking highly-motivated individuals to join our Business Retention team. As a member of this team, you will be the voice of brand -  reaching out to customers, fostering a positive and collaborative experience to help them learn about, engage with, and realize the benefits of our Client’s products. You will hold business conversations with customers to understand their challenges, overcome issues & guide them through troubleshooting to ensure their business gets the full value from our subscriptions.
By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals.

Job Requirements:

Have you got what we’re looking for?
Sales Skills:
  • Service & Sales Oriented – desire to develop skills
  • Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
  • Proficient in actively engaging with customers preferred
  • An empathetic approach to problem solving and excellent communication skills
  • Effective in scoping customer problems and needs and identifying new opportunities
Soft Skills
  • Ability to communicate fluently in English & Spanish
  • Strong cultural awareness for selling market
  • Strong interpersonal communication skills – both verbal & written (including typing skills)
  • Understanding of using applications
Business Skills
  • Proficient technical skills and ability to troubleshoot issues with a customer
  • Ability to build rapport
  • Awareness of MS products, solutions and primary competitors
  • Ability to identify key decision makers
  • Ability to ask probing questions & basic objection handling
Everyday you’ll make a difference to our Client’s customers:
  • Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies.
  • Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns.
  • Highlight potential pain points to customer base, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions
  • Be the voice of the Client for many customers, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship.
  • Meet and exceed daily, weekly, monthly, and quarterly targets including Reach Rate, Resolve Rate and customer satisfaction-based targets.
  • Work in a fast-paced, collaborative, and dynamic environment & effectively help foster & grow the customer base through positive, pro-active engagement
  • Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience.

Salary Benefits:

Comprehensive (full time/paid) training will be provided at the commencement of employment. This will include:
  • Product and Solution Training
  • Executive Conversation Training
  • Solution Selling Techniques
  • Industry Training
  • Competitive Selling Skills
  • Sales Acceleration Training
Hours: Monday-Friday, business hours
  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Permanent contracts.
  • Onsite gym and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.
Why Belfast?

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.

Finding accommodation is simple with the support of our dedicated Relocation Officer. Accommodation, transport and the general cost of living are all very reasonable in Belfast.

Employment Type:

Full time
Company Info
49 East Bridge Street
Belfast, Antrim, United Kingdom
Phone: +44 (0) 2890 921717
Web Site: www.concentrix.com
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Company Profile

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