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Customer Service Advisor | Walk in Centre, Runcorn



Runcorn, United Kingdom 

Job Category:

Customer Service


€15,000.00 - €15,600.00

EU work permit required:


Job Reference:


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Expiry Date:


Job Description:

Do you have excellent customer service and issue resolution skills?

Are you searching for the next best opportunity? Well now you can bring your search to an end!

How would you like to work for a prestigious and outstanding global organisation; an organisation that provides seamless and intelligent technology to road users around the world? Sound’s interesting? Apply today!

An exciting opportunity has arisen for a Walk in Centre Advisor to join us on a permanent basis! Reporting to the Team Manager you will be part of a wider team providing an effective service for emovis Operations and Road Users.

Role Summary:

To be proactive in delivering a prompt, positive and professional service to our customers with the commitment to resolving their enquiry. Responsible for working towards the achievement of contractual KPI’s and increased customer satisfaction levels to ensure the successful development of the Walk in Centre service.


* Achieve customer service standards and KPI performance in relation to waiting times
* Be proactive in responding to customer demand
* Be responsible for personal cash flow management
* Be proactive in resolving customer dissatisfaction by offering the most effective resolution
* Take ownership for personal performance, identifying areas for development and working with the Team Manager to seek effective ways to improve
* Ensure that potential safety alerts are reported promptly to the required personnel

Working Hours:

* Monday - Friday Saturday 9.00am to 7.00pm
* Saturday and Sunday - 9.00am to 6.00pm and bank holidays
* 40 hours per week (rotating shift)
* We also have Part Time hours available to cover the weekend hours above

Walk in Centre Advisor | Advisor | Customer Service | Customer Facing | Issue Resolution | Communication

Essential Requirements:

* Face to face experience in a similar customer focussed role would be desirable
* Experience in working to target and achievement of operational KPIs
* Excellent communications skills and the ability to articulate information to a wide range of individuals
* Experienced in effectively handling conflicting situations with customers with the ability to diffuse and resolve their issues
* Ability to multi-task, set priorities and manage own time effectively
* Analytical, decision making and problem-solving abilities
* PC literate – with Microsoft Office applications including MS Word MS Excel and MS Power point

About Our Company:

We are the leading service delivery and technology arm of Abertis in the global markets for all electronic tolling and smart mobility solutions. With over 600 employees across 7 countries, we are committed to helping millions of motorists travel seamlessly along the world's busiest highways.

We are focused on keeping roads moving through all electronic tolling and smart mobility solutions. We design, implement, maintain and operate state-of-the-art road pricing solutions, including:

* All Electronic Tolling (AET);
* Open Road Tolling (ORT);
* Multilane Free-Flow Tolling (MLFF);
* Pay-by-Plate Tolling (also known as Video Tolling);
* Non-Stop Electronic Toll Collection (ETC) lanes;
* Road User Charging solutions (also known as Pay As You Drive);
* Nationwide Truck Tolling schemes;
* Congestion Charging Schemes
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
Web Site:
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