We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.


Internal Account Executive, Marlow



Marlow, United Kingdom 

Job Category:

Customer Service


€22,000.00 - €24,000.00

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Are you have experience in Account Management?

Do you have excellent communication skills?

We currently have an exciting opportunity to join the Customer Service team in our Head Office based in Marlow. This role is a permanent position for an experienced Internal Account Executive and will require you to work closely with internal and external stakeholders in delivering an exemplary level of customer service whilst managing a challenging portfolio.

In this role you will be the main contact point for both national focused mail clients. You will also pro-actively manage these accounts service levels by investigating, reporting and proposing actions on service continuously. You will need to maintain a high level of professionalism in dealing with our customers, ensuring that all queries and issues are resolved efficiently and within the department’s service level commitments. You will be jointly responsible for customer retention in conjunction with the Whistl sales teams, working together closely to ensure the company builds a long term relationship with the customer.

Main Responsibilities:

* To effectively manage one of our key accounts by building authentic, effective relationships with customers and stakeholders ensuring our customers have a solid understanding of our products and services.
* To continuously develop your knowledge of whistl’s products and services in order to share up-to-date information when assisting with customer queries.
* To ensure all complaints are recorded in CRM and dealt with accordingly whilst maintaining the SLA for response times and by following the escalation process where necessary.
* To liaise with other business areas to provide updates and establish the root cause of all issues in order to find a timely resolution.
* To assist with accurate forecasting to the business on a daily and weekly basis.
* To have a thorough understanding of our customers’ business and their mailing objective to identify potential service improvements or business leads.

Internal Account Executive | Account Executive | Account Manager | Account Management | Business Development | B2B | Customer Service | Customer Support

Essential Requirements:

* Proven experience managing a medium to large portfolio of B2B accounts
* Proven experience working within an Account Management role or similar
* Helpful by nature and able to deal with providing a first class level of customer service within a challenging, fast paced environment
* Excellent communication skills both written and verbal, and a confident personable telephone manner
* Ability to establish and maintain professional relationships both internally and externally at all levels
* Ability to work under pressure and meet strict deadlines whilst managing shifting priorities
* Maintain excellent organisational skills and effective prioritisation of tasks
* Be willing to learn with a positive ‘can-do’ attitude
* Must be computer literate with knowledge of MS Word, Outlook and Excel and CRM
* A good standard of education to include 3 GCSEs grade A-C or equivalent is required

Desirable Requirements:

* Previous experience in a B2B role within the postal or logistics sector
* A Customer Service NVQ or equivalent

About Our Company:

We are the second largest postal provider in the UK with an exciting range of mail, parcels and Doordrop media products and services, both in the UK and internationally. Each year we collect, sort, send and transport up to 4 billion items of mail and parcels for businesses, as well as handling, planning and managing millions of Doordrop items.

About The Team:

We are a small, close knit team that support each other, working collaboratively to deliver first class service. Led by our Customer Service Manager, the team provides the business with a niche service combining high level customer service with technical expertise. The team continues to evolve alongside the developing needs of the business and does so by working both independently and together. We adapt our approach for each client to ensure the best customer experience and a seamless implementation. The varying skillsets and background experience held within the team has created a productive environment where skill sharing is welcomed and valued. This in turn makes for a rewarding, progressive place to work.
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
Web Site:
Save Contact
Company Profile

comments powered by Disqus