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Employers

Customer Service Co-ordinator, Uxbridge

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Location:

Uxbridge, United Kingdom 

Job Category:

Administrative

Salary:

€18,000.00 - €19,000.00

EU work permit required:

Yes
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Job Reference:

MW300_1521109725

Job Views:

10

Posted:

15.03.2018

Expiry Date:

29.04.2018
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Job Description:

Our client is a leading provider of drink and beverage solutions, and they are seeking a Customer Service Co-ordinator to join their expanding team in Uxbridge.

The role is a 12-month full time contract covering maternity leave, with full training provided.

Reporting into the Customer Service Team Leader, the Customer Service Co-ordinator is responsible for putting customers and their requirements first to ensure their contractual obligations are met together with providing a 5-star quality service. The company are well known in their industry for providing excellent quality products, which can be found in restaurants, prestigious hotels, and catering environments all around the country.

You will be tasked with responding to customer enquiries via the phone and e-mail, as well as scheduling work to be completed, such as new installations.

Main Responsibilities:

* Careful planning of installations, removals, surveys and relocations of the company beverage products (using excel planning tool).
* Managing and taking ownership and responsibility for projects. Tasks to include, scheduling installations, monitoring logged jobs and making sure these are complete, using the CRM system.
* Effective communication to the customer to ensure they are kept up to date with project and service progress.
* Ensuring relevant information is always detailed and kept up to date on 2 CRM systems.
* Maintaining good technical knowledge of company products.
* Organising parts to be sent to site and providing quotations to clients for chargeable works to be undertaken.
* Provide other departments with invoice requests and any other essential information necessary for the smooth process of each individual job.
* Ensuring all communication with clients both verbal & written is consistent, professional, clear and effective.
* Ensuring that all tasks such as emails and voicemails are actioned accurately and in a timely manner.
* Highlighting errors to eliminate additional cost to the company to improve profitability.
* Completing H&S questionnaires, online training, and induction programs ensuring easy access for engineers to sites.
* Provide support to the Customer Service team members.
* Any other ad-hoc duties as requested by your Line Manager

Key Skills:

* Excellent telephone manner
* Knowledge of Microsoft office
* Strong communication skills
* Good organisational skills
* Ability to multi task
* Enjoy working as part of a close-knit team

In return they will offer a basic salary of around £18-19k, and a whole host of benefits. This is a fantastic opportunity to work with a large, well-known company to help you train and develop your career.

If you are interested in this role, please submit your CV now for consideration.

Job Requirements:

The role is a 12-month full time contract covering maternity leave, with full training provided. Reporting into the Customer Service Team Leader, the Customer Service Co-ordinator is responsible for putting customers and their requirements first to ensure their contractual obligations are met together with providing a 5-star quality service. The company are well known in their industry for providing excellent quality products, which can be found in restaurants, prestigious hotels, and catering environments all around the country. You will be tasked with responding to customer enquiries via the phone and e-mail, as well as scheduling work to be completed, such as new installations. Main Responsibilities: * Careful planning of installations, removals, surveys and relocations of the company beverage products (using excel planning tool). * Managing and taking ownership and responsibility for projects. Tasks to include, scheduling installations, monitoring logged jobs and making sure these are complete, using the CRM system. * Effective communication to the customer to ensure they are kept up to date with project and service progress. * Ensuring relevant information is always detailed and kept up to date on 2 CRM systems. * Maintaining good technical knowledge of company products. * Organising parts to be sent to site and providing quotations to clients for chargeable works to be undertaken. * Provide other departments with invoice requests and any other essential information necessary for the smooth process of each individual job. * Ensuring all communication with clients both verbal & written is consistent, professional, clear and effective. * Ensuring that all tasks such as emails and voicemails are actioned accurately and in a timely manner. * Highlighting errors to eliminate additional cost to the company to improve profitability. * Completing H&S questionnaires, online training, and induction programs ensuring easy access for engineers to sites. * Provide support to the Customer Service team members. * Any other ad-hoc duties as requested by your Line Manager Key Skills: * Excellent telephone manner * Knowledge of Microsoft office * Strong communication skills * Good organisational skills * Ability to multi task * Enjoy working as part of a close-knit team In return they will offer a basic salary of around £18-19k, and a whole host of benefits. This is a fantastic opportunity to work with a large, well-known company to help you train and develop your career. If you are interested in this role, please submit your CV now for consideration.
Company Info
FMCV Limited
1 Church Terrace
Richmond, United Kingdom
Phone: 0203 865 3800
Web Site: www.fmcv.co.uk
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Company Profile


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