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Parts Person - Cheltenham, Cheltenham



Cheltenham, United Kingdom 

Job Category:



€18,000.00 - €20,000.00

EU work permit required:


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Expiry Date:


Job Description:

Would you like to work for a leading, global construction machinery organisation?

Do you have the people skills to engage with clients of all levels?

The primary function of the role will be selling to the construction industry and you will play a key role in all day to day aspects of the parts department

As part of the aftermarket team, you will be the customer’s first point of contact and you will be required to communicate effectively with customers daily, managing the process through to delivery.

We are seeking someone who is enthusiastic, well organised, motivated and has excellent communication skills.

Hours: Fixed Term Contract

Key Responsibilities:

* Ensure all phone calls are efficiently captured and dealt with professionally.
* Proactively call local customer base to follow-up on campaign marketing.
* Customer Relationship Management to be conducted to company process.
* Work with the team to develop improvements & marketing ideas.
* Process orders & invoice out all parts within the company standard.
* Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched as per company process.
* To raise & escalate parts shortage or delay in delivery as per company process.
* Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
* Responsible for parts work area, H&S /housekeeping, kept within company standard.
* Monitor stock levels, report & investigate any discrepancies.
* Parts returns to be carried out efficiently and within timescale to company standard.
* Goods inwards process to be managed to company standard.
* Work with colleagues to ensure departmental cover for absence & industry holidays.
* To carry out any other duties deemed to be reasonable within the individuals capabilities requested by the manager.

Parts | Parts Assistant | Sales | Selling | Customer Service | Communication | Administration

Key Competencies:

* Confident and professional manner.
* High personal integrity and honesty.
* The ability to identify and escalate any issues of concern to the depot manager.
* Communication skills – ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved. The ability to work as part of a team.
* Relationship Builder – Ability to interact with all contact sources and develop/build a relationship that ultimately delivers a satisfying experience for all parties.
* Organisational skills – ability to set timescales to team duties & own tasks to enable completion of responsibilities.

Additional information:

* 20 days paid holiday plus bank holidays.
* Full support and training will be provided.
* Pension scheme
* Free parking
* Onsite kitchen facilities

We are an equal opportunities employer.

About Us:

We was established in 1979. A privately run family business, JCB has over 30 years’ experience of selling JCB equipment and after sales services, making it one of the oldest and longest running JCB dealers in the world.
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
Web Site:
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