We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.


Client Relationship Manager | Manchester Region, Manchester



Manchester, United Kingdom 

Job Category:



€40,000.00 - €45,000.00

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

An exciting opportunity to join our business as a Client Relationship Manager. In your role, you will manage the strategic, operational and commercial relationship with a portfolio of clients. This role is home based, but we are looking to have a presence in the Manchester region. The role is full time, 37.5 hours per week – Monday to Friday.

* Manages a portfolio of high-value clients, maintaining and improving client relationships by honest and proactive communication through a variety of mediums including face to face visits, telephone calls, educational material, email and video calls.
* Develops and delivers strategic review plans to ensure the occupational health service helps clients achieve their HR, Health & Safety and Wellbeing objectives
* Reviews services delivered and proactively develops initiatives to demonstrate the best value and return on investment for clients.
* Advises clients on new and revised occupational health and related services to ensure the commercial development of contracts.
* Advises the Business Development team on retendering and renewal opportunities and evidences contract delivery to aid sophisticated, evidence-based responses.
* Leads client implementations requiring the co-ordination of both clinical and operational assets in conjunction with other departmental leads.
* Reviews and analyses client management information to identify trends and opportunities for enhanced service delivery.
* Liaises and manages sub-contractor relationships, coordinating service delivery and reporting, thereby demonstrably maximising benefit for clients.
* Ensures contractual terms are appropriate for services delivered and amended appropriately.
* Supports Client Associate Team Managers with significant service delivery change or contractual issues.

Client Relationship Manager | Business Development | Operations | Account Management | Client Management

Essential Criteria:

* Excellent verbal and written communication skills
* Initiative and a proactive approach
* Ability to produce and analyse business management information
* Experience of relationship and contract management within the medical or insurance sectors
* Ability to manage multiple projects and relationships
* Willing to take an active role in one’s own development
* Good IT skills to include the use of database systems, Outlook, Word and Excel.
* Good customer service skills
* Driving Licence and own transport.

Desirable Criteria:

* Knowledge of Office 365
Benefits: 25 Days Holiday, Health Cash Plan, Perkbox

About Us:

We are one of the UK’s leading providers of occupational health services. Established in 2002 by a group of occupational health professionals, we have experienced strong, steady growth. We offer a full portfolio of occupational health services, combining them into bespoke programmes that suit your organisation’s people and their needs. We also provide innovative medical care training courses that give personnel the skills they need to handle medical emergencies.

The information you have submitted will be held and used by us in accordance with the provisions of the Data Protection Act 1998 and all relevant subsequent legislation. This information will be held and processed for the purpose of personnel/payroll administration and statistical and business analysis. We will retain the forms of unsuccessful applicants for 6 months in accordance with current guidance.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
Web Site:
Save Contact
Company Profile

comments powered by Disqus