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Part Time Inbound Call Centre Representative, Runcorn



Runcorn, United Kingdom 

Job Category:

Customer Service


€7.38 - €7.83

EU work permit required:


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Expiry Date:


Job Description:

Do you have outstanding customer service skills and excellent attention to detail?

Are you looking for a new opportunity that is both challenging and rewarding?

We are currently recruiting for a Part Time Inbound Call Centre Representative to join our dedicated team based in Runcorn.

As a member of our Customer Service team, you would be part of a dynamic environment in our vibrant call centre. Whether you bring years of experience, or are just starting your career, if you are motivated by excellence, you could be just the person we are looking for.

We believe in technology designed and delivered by people, for people. To that end we are dedicated to offering a diverse work environment and committed to providing equal employment opportunities.

This is a part time role (20 hours per week) working 5 days out of 7 on the following shifts:

* Evenings 4 - 8pm Monday to Friday
* Occasional weekend 4 hour shift (between 9 - 6pm)

Key Responsibilities:

* Registering new accounts and administration of existing accounts
* Process payments and set recurring payments over the phone
* Review vehicle passage images to identify and classify them
* Answer general enquiries and respond to complaints over the phone/email/correspondence
* Process Penalty Charge Notices, Appeals and Representations
* Understand customers’ needs and determine the appropriate course of action
* Provide a high level of customer service
* Remain professional at all times
* Ensure adherence to schedules

Call Centre Representative | Customer Service | Inbound | Call Centre | Part Time | Data Entry | Admin
Essential Skills:

* Experience as a Call Centre Agent or Customer Service Representative is desirable, or have successfully completed a customer service training program
* PC literate
* Accurate data entry skills
* Able to work under pressure whilst maintaining high standard of customer service and accuracy
* Strong verbal and written communication skills in the English language
* Flexible
* Problem solving
* Customer focused


We offer a range of benefits including: state-of-the-art-working environment, free fruit and drinks, free parking, company pension scheme, health scheme and large discounts in a variety of retail stores, among others.

About Company:

We offer the opportunity to work in a challenging and rewarding work environment and to build a career within a growing company, which is a part of Abertis, one of the world’s largest highway concessionaires.
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
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