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Employers

After Sales Service Manager, Plymouth

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Location:

Plymouth, United Kingdom 

Job Category:

Manufacturing

Salary:

€45,000.00 - €50,000.00

EU work permit required:

Yes
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Job Reference:

140680SCR_1521822213

Job Views:

11

Posted:

23.03.2018

Expiry Date:

07.05.2018
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Job Description:

One of the Worlds leading luxury motor yacht manufacturers has an exciting opportunity for an experienced after sales service manager.

The main objectives of this role are to Define, implement and manage a Customer service strategy, including:

Service Standards
Warranty Registration System
Direct Yacht Management
Customer Feedback
Training Programme
Global CRM database
System development
Best Practice Lead
Training Programme
Reports
Team performance KPI’s
Warranty, PDI & Goodwill costs
Warranty costs recovery

Lead Company and Distributor network to develop Customer Service culture.
Manage & build relationships between OEM’s and the distributor network.
Drive improvements in product quality via Monthly & Quarterly reporting

RESPONSIBILITIES

Responsible for service Standards & Performance
Manage and lead Service team
Best practice lead for Distributor network
Lead development of CRM system
Implement Training programme and role out across distributor network
Define KPI reports
Track and manage OEM costs recovery

Job Requirements:

One of the Worlds leading luxury motor yacht manufacturers has an exciting opportunity for an experienced after sales service manager. The main objectives of this role are to Define, implement and manage a Customer service strategy, including: Service Standards Warranty Registration System Direct Yacht Management Customer Feedback Training Programme Global CRM database System development Best Practice Lead Training Programme Reports Team performance KPI's Warranty, PDI & Goodwill costs Warranty costs recovery Lead Company and Distributor network to develop Customer Service culture. Manage & build relationships between OEM's and the distributor network. Drive improvements in product quality via Monthly & Quarterly reporting RESPONSIBILITIES Responsible for service Standards & Performance Manage and lead Service team Best practice lead for Distributor network Lead development of CRM system Implement Training programme and role out across distributor network Define KPI reports Track and manage OEM costs recovery
Company Info
Morson International
Adamson House
Salford, 295, United Kingdom
Phone: 0161 7071516
Web Site: www.morson.com
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Company Profile


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