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Customer Service Assistant, Aberdeen



Aberdeen, United Kingdom 

Job Category:

Customer Service

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Job Description:

Are you looking for a challenging and rewarding new opportunity?

Do you have account management experience and outstanding customer service skills?

Being this awesome takes a lot of hard work and commitment to our values, vision and customers. So naturally we need to secure top notch talent to ensure we continue growing and improving every day.

This is where YOU come in!

We have a fantastic opportunity for a Customer Service Assistant to join our team in Warwick on a permanent basis.

Dealing primarily with people is a varied, exciting and sometimes challenging day job. So this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head on, and also enjoy that great feeling when they resolve it!

To ensure our customers get the best experience when dealing with us, we need you to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.

Due to the nature of the role, we really do need you to already have Customer Service experience, ideally via phone and email, and not be fazed by a fast paced, changeable and pressurised environment. Any calls you take are processed on CitySprint’s online booking systems, so any previous experience of similar systems is a big bonus! But if not, don’t worry! You’ll have a supportive and experienced team behind you all the way, helping you to gain the knowledge you need to be fantastic in this role.

Customer Service Advisor | Customer Service | Account Management | Call Centre | Communication | SLA’s | Data Entry | Logistics | Distribution | B2B

Essential Requirements:

* Efficient and customer-focused communication style, with excellent telephone manner.
* Previous account management experience including the management of Service Level Agreements.
* Competence and accuracy managing key client information and general data entry.
* The generation of daily and weekly reports based on the data collated.
* Able to communicate professionally and clearly to clients and suppliers.
* Comfortable learning new things.
* Proven skills working in a close knit team environment.
* Being highly organised and able to work within a fast paced environment.
* Acting on your own initiative without constant supervision.
* Excellent punctuality and attendance.
* Be an ambassador for CitySprint’s core values of reliability, accountability, empathy, and flair.

If this all sounds like you, we really want to hear from you! Please don’t delay, get your CV and covering letter outlining why you're the best person for the job.

We reserve the right to close the advert on receipt of sufficient applications. We therefore encourage all candidates to apply as quickly as possible.

We do not require the assistance of agencies with this vacancy – thank you in advance.

About Our Company:

CitySprint are on a Fast track to become the UK’s leading courier services provider, with current market domination of the same day service areas already.

Through regular investment in market leading technology, we are paving the way for courier services to be more intuitive, more capable, and more responsive in real time than ever before!

CitySprint deliver flexible, reliable, innovative and technology led courier and logistics services. As well as being the UK’s leading same day distribution network, we have a range of UK Overnight and International and specialist services, including 1-hour delivery timeslots for retail, our Healthcare offer and even in-night deliveries.

Our investment in leading-edge technology and systems is what drives us, always with the goal of improving our customers’ experience with us.

At the heart of our business are our people who are committed to providing the highest standards of customer care. Who our customers choose to partner with matters and we make it our ethos to always deliver excellence in the services we provide.

To always stay on top of our game, we employ the best talent with the right expertise and knowledge to support our customers and ensure that we continue to improve and grow.
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
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