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French Speaking Automotive Technician/Mechanic, Luton



Luton, United Kingdom 

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Job Description:

Location: Luton, UK
Concentrix work in partnership with Opel/Vauxhall across several European sites. We are currently recruiting for a French speaker to join our Technical Assistance team in Luton.

Responsibilities include:
  • Handling contacts via telephone and email
  • Fully investigating the technical request using internal systems, protocol and procedures
  • Escalating requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
  • Following up all requests to resolution in agreed service levels
  • Delivering service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner
  • Accurately logging all dealer contacts and following up on cases using database systems
  • Where necessary liaises with business partners internally and externally to develop case resolutions and action plans
  • Reads and researches relevant materials and resources to stay current with product and technical information
  • Attends team and other meetings for review of issues, assignments, regular discussion
  • Performs other related duties, as assigned

Job Requirements:

Minimum Skills
  • Fluency in written and spoken English & French
  • Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
  • Minimum 3 years automotive technical work experience, gained either in a dealership
  • Good overall knowledge of current automotive technology and the Opel/Vauxhall product range
  • Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
  • Ability to resolve technical queries to a high level remotely by telephone/email
  • Ideally manufacturer/importer experience within a technical department
  • Good computer literacy – web and Microsoft Office
  • Able to write clearly and succinctly in a variety of communication settings and styles
  • Time management skills, able to use time effectively and efficiently
  • Customer focus, dedicated to meeting the expectations and requirements of internal & external customers
  • Full valid vehicle driving licence

Salary Benefits:

  • Bright, modern, exciting place to work with excellent staff facilities.
  • Coffee Bar.
  • 28 days annual leave.
  • Client Discounts.
  • Multicultural, multilingual environment.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.
Why Luton?
Luton is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and only a 30-minute train ride into the city of London. Luton is based in the heart of Bedfordshire, with surrounding countryside. St Albans is a short drive away and boasts a wealth of history dating back to Roman times. Milton Keynes is another great city which is north of Luton, with fantastic shopping facilities, a skiing centre, 4D Cinema and many excellent restaurants.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Employment Type:

Full time
Company Info
49 East Bridge Street
Belfast, United Kingdom
Phone: +44 (0) 2890 921717
Web Site: www.concentrix.com
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