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French Speaking Automotive Technician/Mechanic, Luton



Luton, United Kingdom 

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Job Description:

Concentrix, a global leader in Customer Service, work in partnership with the prestigious Opel/Vauxhall brand across Europe. We are currently recruiting for Automotive Technicians to join our Technical Assistance (TAC) team in Luton. Are you an experienced mechanic looking for a change or an automotive graduate looking to establish a career? If so we have excellent opportunities to work with this leading established brand in the automotive business!
Located in state of the art facilities, our team of multilingual experts support a range of languages and assist with vehicle diagnosis, fields reports and order tracking. We are currently looking for English, Dutch, French, Italian, Polish and German speakers to join our team.

Your day to day role will include:
  • Assisting customers via phone and email with technical enquiries.
  • Investigating technical requests using internal systems, protocol and procedures.
  • Escalating requests to other team members, as well as team leaders in the UK and Germany.
  • Following up requests to agreed service levels.
  • Delivering service excellence with efficient problem-solving in a professional, polite and clear manner.
  • Liaising with business partners internally and externally to develop case resolutions and action plans.
  • Keeping up to date with product and technical information.
  • Attending team and other meetings for review of issues, assignments and regular discussion.

Job Requirements:

What we’re looking for:
  • Fluency in written & spoken English & French.
  • Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering or minimum 3 years automotive technical work experience.
  • Good overall knowledge of current automotive technology and the Opel/Vauxhall product range.
  • Excellent interpersonal skills, able to build constructive & effective relationships.
  • Ability to resolve technical queries remotely by telephone/email.
  • Ideally manufacturer/importer experience within a technical department.
  • Good computer literacy – internet and Microsoft Office.
  • Able to write clearly and succinctly in a variety of communication settings and styles.
  • Excellent time management skills.
  • Customer focus, dedicated to meeting the expectations and requirements of internal & external customers.
  • Full valid vehicle driving licence.

Salary Benefits:

  • Bright, modern, exciting place to work with excellent staff facilities, including staff canteen.
  • 28 days annual leave.
  • Client Discounts.
  • Multicultural, multilingual environment.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.
If you are relocating we’ll help with travel costs, accommodation on arrival and salary advances to help get you settled.
Luton is in an unrivalled position within the South East of England. Only 30 miles north of London it has easy access to most major cities in the UK owing to its excellent road, air and rail links. Surrounded by the Chilterns, an area of outstanding natural beauty, Luton offers the best of both worlds - a modern town with excellent business opportunities and accommodation with superb countryside on its doorstep, making it a great place to live and work.
Home to more than 215,000 people, Luton has many natural open spaces including seven landscaped parks and recreational areas. There are excellent connections however you choose to travel with excellent road, rail and bus connections. London is just 22 minutes away by train, and London Luton Airport flies to over 100 destinations in Europe, the Middle East and Africa.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Employment Type:

Full time
Company Info
49 East Bridge Street
Belfast, United Kingdom
Phone: +44 (0) 2890 921717
Web Site: www.concentrix.com
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