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2nd Line Engineer, Cardiff



Cardiff, United Kingdom 

Job Category:

Information Technology


€23,000.00 - €30,000.00

EU work permit required:


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Job Description:

2nd Line Infrastructure Engineer - Cardiff
IT Services Company
£24-30K (package)

An expanding IT company is seeking an experienced 2nd Line Infrastructure Engineer to join their organisation on a permanent basis. The role is working in a relaxed IT Managed services environment. The ideal candidate will have a solid experience of troubleshooting networking issues, server issues and desktop issues.


* Do you want to work in a role that can offer you to improve your skillset and offer progression within IT?
* Do you want to work in a relaxed and friendly environment?
* Do you want to work for a highly accredited organisation?

If the above sounds of interest then please see below the brief job description, full job spec is available.


* Providing 2nd line support in a managed services capacity - adhering to ITIL processes
* You will be required to manage the service desk as well resolving issues with all hardware & software raised by customers and in house
* Ensuring that all tickets raised meet the agreed SLA's for the customers
* Deliver a high level of customer service


* Experience of working with Windows 7/8/10
* Experience of troubleshooting networking issues
* Strong communication skills
* Experience of troubleshooting Windows Server 2003-2016
* Experience with virtualisation technologies - VMware / Hyper V / Citrix
* Previous experience in an SLA environment
* Previous hands on experience with Office 365/Office 2013
* Experience of working in an IT services capacity - desirable


£22-28,000 + on-call + benefits

To be immediately considered please apply

2nd Line Infrastructure Engineer - Desktop support - Office 365 - Windows 7 - ITIL - 2nd Line support - Desktop Support Analyst - Network - troubleshooting - 2nd Line Infrastructure Engineer
Company Info
Concept Information Technology

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