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Employers

IT Service Desk Analyst - Peterborough - Temp to Perm, Peterborough

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Location:

Peterborough, United Kingdom 

Job Category:

Information Technology

Salary:

€11.00 - €13.00

EU work permit required:

Yes
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Job Reference:

BBBH26310_1530166193

Job Views:

12

Posted:

28.06.2018

Expiry Date:

12.08.2018
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Job Description:

Concept are actively recruiting for an IT Service Desk Analyst in Peterborough

You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.

Job responsibilities;

* Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service to internal and external customers

Experience needed;

* Have a previous IT background either relevant experience or qualifications
* Experience in a service desk / customer support based role – ideally provide telephone based support
* Have a real drive and passion to progress into a role within the IT Industry

This will be on an initial 3 month contract basis paying £11 - 13 per hour (dependant on experience)
The shifts will be between 07:00 – 20:00 and will include a Saturday and Sunday shifts which are 1 in every 8

Please send a CV to find out more

Job Requirements:

Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable) Answering incoming calls from customers
Company Info
Concept Information Technology


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