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Employers

Customer Success Director, City of London

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Location:

City of London, United Kingdom 

Job Category:

Customer Service

Salary:

€70,000.00 - €70,000.00

EU work permit required:

Yes
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Job Reference:

recroot-264-5439-83729_1531906194

Job Views:

12

Posted:

18.07.2018

Expiry Date:

01.09.2018
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Job Description:

Are you a Customer Success Director looking for a new and exciting opportunity?

Intapp provides software and services that enable professional services firms to thrive in an increasingly competitive marketplace. Our clients include over 700 of the world's leading professional services organisations. Understanding and maintaining excellent relationships with our customers underpins everything we do and our Customer Success Team play a crucial part in ensuring client satisfaction. We are now looking to hire a further Customer Success Director to work with a number of our key clients within the EMEA region.

The Customer Success Director plays a key role in the success of Intapp’s large account customers. The CSD is involved in all aspects of the client lifecycle – post signature – fulfilling the charter for account management through the following activities:

* Developing effective working relationships with key stakeholders
* Having a clear understanding of customer business strategy including operational objectives
* Conducting EBRs to build both-ways awareness of strategy and Intapp’s ability to support customer needs
* Understanding customer disposition to Intapp and our solutions and providing visibility and feedback to all teams at Intapp
* Ensure customer achieves ongoing success with Intapp solutions
* Support customers in escalation situations by acting as coordinator and advocate
* Collaborate with the sales organization to ensure customer needs are well understood

The salary for this role is from £70,000 depending on experience.

Essential Skills

* Extensive experience in account management or equivalent roles – ideally in both sales and general customer relationship roles
* Experience working in a SaaS/subscription-based software business managing renewals
* Proven success at managing virtual, cross-functional teams to address customer needs
* Proven ability to work with customers at stakeholder level
* Experience in enterprise software industry
* Data-driven and analytical in approach
* Ability to learn, understand and articulate the business use cases for Intapp solutions
* Enjoyment building relationships and working with professional services firm customers

Additional Salary Info: Up to 40% bonus. Pension. Healthcare. Staff discounts. Regular social events.

Customer Success | Customer Success Director | Director | Manager | Account Management | Sales | Customer Relationship

About Company

Intapp provides software and services that enable professional services firms to thrive in an increasingly competitive marketplace enhancing their ability to win more business, operate efficiently, manage risk, and drive client success.

Over 700 customers globally, including 96 of the Global 100 Law Firms, 5 of the top 8 Global Accounting Firms, and 5 of the top 10 Global Economic Consulting Firms rely on us. We offer a Professional Services Platform - purpose built for this industry - spanning the entire Client Lifecycle with solutions for Client Development, Business Acceptance and Client Delivery.
Company Info
Smart Recruit Online
Presley Way
Milton Keynes, United Kingdom
Phone: 08006341818
Web Site:
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