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Field Service Engineer Thames Valley, Buckinghamshire



Buckinghamshire, United Kingdom 

Job Category:

Information Technology


€0.00 - €0.00

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Job Description:

We now have an exciting opportunity for a technically minded individual to join us as a Field Service Engineer located in the Thames Valley area


* Diagnose and/or repair faults to component level and effect repair on site, or whole unit replacement where required.
* Planned and regular maintenance of all on-site equipment.
* Provide site with any additional information or training. Advise users on basic operation of equipment.
* Regular liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed.
* Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
* Carry out programme upgrades on site.
* Carry out data replication where required to preserve critical data.
* Full and detailed completion of all appropriate paperwork.
* Present a positive company image.
* Provide a timely, polite and efficient service.
* Provide on-call cover during evenings and weekends on a rotational basis.



* Experience in a field based customer service engineering role, ideally in the retail/hospitality/leisure industry.
* Experience of maintaining and installing EPoS equipment.
* Background knowledge in computer hardware (Epos, pc's, pc peripherals, IP networks)
* Clean driving licence is essential.
* PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
* Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
* Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
* Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
* Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
* Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
* Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
Company Info
Concept Information Technology

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