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Service Desk Analyst, Peterborough



Peterborough, United Kingdom 

Job Category:

Information Technology


€20,000.00 - €22,000.00

EU work permit required:


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Job Description:

Service Desk Analyst - Peterborough

£20,000 - £22,000 + on-call + benefits

If you are a Service Desk Analyst and want to join one of the UK’s leading multi-channel home shopping retailer, looking to progress your career with real world experience and technical training then this role could be for you.

You must have a passion for delivering outstanding customer service backed by your knowledge of technology and IT problem solving ability; we hire first on excellent people skills.


You will work as part of a strong service desk team, responsible for providing assistance to the business for IT business related issues. Receiving/recording/troubleshooting inbound calls/tickets, insuring efficient resolution or redirection of support requests. You must have the ability to prioritise a varied workload, understand the impact of services on the business. You will need to be approachable and people orientated as well as having a good technical background.


* Have good experience with the following technologies:

- Networking (WAN, LAN)

- Active Directory

- Printers

- Microsoft Office Suite

- Windows Products

* Excellent communication skills, listening, written and verbal
* Ability to support/challenge business requirements
* Good problem solving skills and resilience
* Proactive in bringing forward issues and opportunities, direct and persuasive when necessary
* Supportive to other team members
* Great team player, flexible, responsive, takes ownership and has excellent attention to detail
* Willing to provide on call support as the necessary

Our client is looking to move ASAP so please send me your latest CV and I will call you to discuss further.
Company Info
Concept Information Technology

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