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Employers

Mandarin Speakers, Manchester

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Location:

Manchester, United Kingdom 

Job Category:

Customer Service

Salary:

€20,385.00 - €20,385.00

EU work permit required:

Yes
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Job Reference:

BBBH5633_1533140488

Job Views:

17

Posted:

01.08.2018

Expiry Date:

15.09.2018
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Job Description:

MANDARIN SPEAKERS

MANCHESTER CITY CENTRE

Up to £20,386 + Fantastic Training & Progression + Excellent Location

THE OPPORTUNITY:

This is a fantastic opportunity for Mandarin Speakers to join a market-leading, global business based in fantastic City Centre offices. The role offers a range of benefits from training and progression opportunities, exercise classes, subsidised restaurant, childcare vouchers, excellent holidays, paid nights/days out and immediate start dates.

The role will involve delivering excellent customer service over phone, email and live chat to both Mandarin and English customers.

MAIN RESPONSIBILITIES

* Answering customer queries which are received over the phone, via email and live chat in both Mandarin and English
* Ensuring customers are provided with accurate and detailed information
* Dealing with requests to make, amend and cancel bookings
* Maximising up-selling opportunities
* Ensuring customers are satisfied with the information provided and service offered at all times
* Responding to all queries within agreed timescales

THE PERSON:

* Fluent in Mandarin and English on a written and verbal basis
* Have excellent problem-solving skills and the ability to adapt to various customers
* Be able to prioritise a busy workload and multi-task when needed

TO APPLY:

Please send your CV for immediate consideration and a confidential discussion about the available opportunity.

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Phone: 0161 850 1091
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