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IT Support Engineer - Leeds / Wakefield / Huddersfield, Leeds



Leeds, United Kingdom 

Job Category:

Information Technology


€130.00 - €180.00

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Job Description:

IT Desktop Support Engineer (1st / 2nd Line) - Leeds / Wakefield / Huddersfield - 3 months

My client is an IT outsourcing organisation who has an exciting opportunity available for a 2nd Line Desktop Support Engineer to join an initial 3 months contract. The role is based on a customer site across Leeds / Wakefield / Huddersfield.


+ Log or update all IT enquiries (by phone, email, IM or in person)
+ Ensure tickets are updated daily unless there is an agreement to hold
+ Provide technical desktop and application support to users on site and staff working remotely
+ Undertake technical troubleshooting
+ Escalate tickets that require help from other resolvers
+ Be involved in both reactive and problem management of customer IT issues
+ Support processes for Incident Management, Desk moves, Hardware etc
+ Be a point of contact during major incidents and represent the customer site


+ Proven background as a 2nd Line IT Support Engineer
+ Exposure in providing VIP support in person
+ Skilled in Microsoft Windows OS (Win 2000>Win 7)
+ Comprehensive hardware knowledge including mobile devices
+ Active Directory, Exchange and Back Up Software Administration
+ Advanced knowledge of Microsoft Office applications
+ Skilled in network and software patching
+ Strong communication skills

If interested and you match the criteria above, please send your CV for immediate consideration. For more details, please contact Burhan at Advantage Resourcing on 0161 871 8270.

Advantage Resourcing is a service driven recruitment consultancy.
Company Info
Advantage Resourcing
London, United Kingdom
Phone: 0207 299 8513
Web Site:
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