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Operations Manager - Lead support engineer, Chicago

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Location:

Chicago, United States 

Job Category:

Banking

Salary:

€100.00 - €150.00
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Job Reference:

JN -092020-86965_1600424925

Job Views:

69

Posted:

26.11.2020

Expiry Date:

02.11.2020
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Job Description:

New job opportunity: Operations Manager



This person will be responsible for managing the operations team, which consist of both L1 and L2 support

personnel. This role requires hands-on management and support of the team in all

aspects of electronic trading.

Responsibilities

● Lead the operations team and guide in day-to-day activities.

● Develop and implement procedures for operations team to follow

● Proactively monitor and follow up on ticket/call flow.

● Mentor team members for an effective and timely ticket resolution.

● Build and monitor metrics to constantly evaluate team performance.

● Be hands-on in identifying and resolving production issues.

Required

● Strong working knowledge of UNIX environment/Unix commands.

● Strong scripting skills (unix shell and python).

● Basic database knowledge (Sybase, MySQL).

● Previous experience in Financial Industry and/or trading.

● Windows desktop support experience

● Basic networking knowledge

Preferred

● Prior experience in managing operations/dev ops teams.

● Experience using Jira/Grafana/InfluxDB/Icinga.

● Experience with price feed handlers/fix interfaces.

● Linux desktop support experience

● Network troubleshooting and analysis experience

Skills needed

● Strong communication skills.

● Attention to detail in problem solving.

● Ability to work under pressure within a dynamic trading environment.

● Ability to work independently and collaboratively within a team.

Interesed or more info = anthony.goossens@darwinrecruitment.com

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Company Info
Darwin Recruitment GmbH


Phone: +49 89 26209 7135
Web Site:
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