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Director of Technical Support, Oregon



Oregon, United States 

Job Category:

Customer Service


$80,000.00 - $100,000.00 per year

Job Views:




Job Description:

Develop and execute strategies on a product-by-product basis to provide product and technical support for both warranty and non-warranty products.
Hire, train, and manage a team of technical support personnel to provide rapid and effective dealer and customer support.
Track and analyze support issues and costs to develop solutions for improving customer experiences and reducing warranty costs.
Design and implement processes to ensure efficient and successful problem resolution and case management.
Identify and manage third-party resources for on-site technical service.
Formulate and perform quality control assessments on all product and technical support activities.


Job Requirements:

Bachelor’s Degree or higher in business, engineering or related field, or an equivalent combination of education and work experience.
Minimum of ten years of customer support experience, including at least five years of management experience.
Ability to develop a strategic vision for customer service and communicate that vision to inspire employees and influence business leaders.
Strong leadership and motivational skills.
Excellent written and verbal skills.

We thank all candidates; however, only those selected for an invterview will be contacted.

Employment Type:

Full time
Company Info
Global Resource Group

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