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Network Support Engineer





United States 

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**ROLE TITLE:** **network Support Engineer** **LOCATION:** **Phoenix Arizona** **KEY PURPOSE OF ROLE:** The P&P Engineer is a 100% customer facing role based on customer premise. **KEY RESPONSIBILITIES:** + Monitor and action all incident cases in Expedio and Service Now. + Log all troubleshooting steps and statistics in the appropriate ticketing system. + Have advanced troubleshooting skills including intrusive circuit testing with telco vendors. Have advanced knowledge of BGP and additional routing protocols. Telephony troubleshooting and complex delivery design knowledge required. + Perform on-call duty on a rotation basis. + Join technical bridge calls within 15 minutes to trouble-shoot critical outages. + Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement. + Provide feedback to management on ways to increase efficiency. + Attend a customer facing Daily Network call and provide a network event outage report. + Provide customer outage notifications and updates. + Attend Problem Management meetings to provide root cause and remedial actions. **Qualifications** : + 1 year of customer service experience. + 2 years of working on large-scale service provider networks. + Demonstrated organization and time management skills. + Demonstrated verbal and written communication skills. + Ability to work with little or no direct supervision. + Ability to recognize and prioritize critical tasks independently. **Skills/Experience** : Network protocols/technologies : Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Multiple Spanning Tree (MST)/ Per VLAN Spanning Tree (PVST). Certifications: Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP). Network hardware: Cisco 6XXX or 76XX series L3 switches, Juniper MX or other series routers, Cisco Nexus and Catalyst switching hardware; F5 or other load-balancing hardware is desired. **BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.** **Job:** _IT, Systems and Security_ **Title:** _Network Support Engineer_ **Location:** _Arizona_ **Requisition ID:** _76348_
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British Telecom

London, United Kingdom
Web Site: www.bt.com
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