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Employers

Sea Export Coordinator - IP Team, Memphis

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Client:

Kuehne Nagel

Location:

Memphis, European Union 

Job Category:

Other
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Job Reference:

req59688

Job Views:

19

Posted:

06.09.2020

Expiry Date:

21.10.2020
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Job Description:

Coordinate with shippers, truckers and steamship lines for the export of shipments; complete process of shipment includes: arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.

Your Role

Coordinate with shippers, truckers and steamship lines for the export of shipments; complete process of shipment includes: arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.

Your Responsibilities

- Coordinate with shippers, truckers and steamship lines for the export of shipments; complete process of shipment includes: arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and/or AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
- Ensure highest level of data quality by processing the shipment accurately
- Review and insure alignment of shipping instructions (SOP’s/ABT, SIC…) including to clarify any deviations/conflicts taking country regulations, export compliance and rate and routing information into consideration
- Compliance with US Export Control Laws and Regulations
- Responsible to insure quality of documents incl. match between data entry and documents, proof reading of commercial documents and OB
- Manage vendors and exceptions including shipment rolling
- Monitor file for profitability including validation of buying vs selling rates and credit limits, reporting of deviations to P/L (owners) if not resolvable at desk level
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
- DGM (Dangerous Goods) Compliance, if applicable
- Resolve issues respective to meeting client requirements, data input and general customer service inquires
- Highest quality of Customer Service. Responsibilities include maintaining communication with vendor, shipper, customer, carrier and K+N overseas offices throughout the process
- Handle and manage all customer contact at file level regarding exceptions
- Increasing customer service satisfaction and business share through proactive and regular customer contact
- Overall responsibility for file maintenance, FSL, timely and accurate billing, job costing forecast accuracy, e-filing and KPI’s
- Resolve billing discrepancies and discrepancies against client SOP’s
- Insure approval for credit notes and/or invoice reversals before issuance
- Timely distribution of billing packages and commercial documents in accordance with shipper’s, K+N and/or destination country requirements
- Initiate and resolve any rate discrepancies
- Immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager.
- Work with Sales on Account implementation, ensuring a smooth transition from sales to operations
- Read and work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001).
- Any other duties as requested

Your Skills and Experiences

- Ideal candidate will have 3 years current industry work experience in seafreight forwarding.
- Good working knowledge of domestic and international geography, including countries, major cities, seaports; basic knowledge of U.S. Administration Regulations (FMC, EAR, Hazmat) and other government agency requirements
- Strong verbal and written communication skills
- Organizational skills (prioritize, plan, assign, control)
- Good judgement skills
- Proficient in MS Office Applications
- Flexible and able to work under pressure
Company Info
Kuehne + Nagel
Dorfstrasse 50
Feusisberg, Switzerland
Phone: +41792670493
Web Site: https://jobs.kuehne-nagel.com/global/en
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