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Employers

CRM French Editor, London

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Location:

London, European Union 

Job Category:

Other
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Job Reference:

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Job Views:

11

Posted:

19.06.2018

Expiry Date:

03.08.2018
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Job Description:

Our client, the digitally driven cult beauty brand, Glossier, is looking for enthusiastic, thoughtful, and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers.


The ideal candidate will be fluent in French (mother tongue) and English.


This position plays a crucial part in the overall online customer experience the company offers.


In this entry-level role, you will be the first point of contact for our customers and engage with them on email, social media, and chat. Our editors answer a variety of questions from returns, exchanges, lost packages, to questions surrounding our products and company. Our editors are strong representations of Glossier’s mission, values, and voice. As a gTEAM editor, you’ll have the opportunity to work both independently and as part of a larger support team.


You will be responsible for translating customer notes into French and communicating with customers in French and English. You should have the confidence/experience to feel comfortable to work independently to problem solve when needed.


It will be an initial six months contract.

Job Requirements:

Responsibilities

Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience

Tackle an array of problems, questions, or comments from our customers and tailor solutions accordingly

Master our internal management system in order to efficiently and effectively help our customers

Become an expert on the Glossier policies, products, and brand, including details on our ingredients and packaging Qualifications

Customer service or hospitality experience

Based in the United Kingdom

Fluent in French and English

Exceptional communication skills

Comfortable working across multiple communication channels

Highly detail oriented with exceptional writing skills

Technically proficient

Self-reliant and adaptable

Comfortable with repetition

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