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Employers

Application Support Officer, Sliema SLM 1551, Malta

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Client:

Veronica Saavedra

Location:

Sliema SLM 1551, Malta, European Union 

Job Category:

Banking

Salary:

€25,000.00 - €30,000.00
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Job Reference:

3962

Job Views:

7

Posted:

09.07.2018

Expiry Date:

23.08.2018
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Job Description:

A growing bank with worldwide presence is hiring a new team member for their office in Malta.

On offer:

  • Opportunity be part of an international business with a multicultural environment.
  • Work with cutting edge technologies.
  • Room for career development, excellent company perks and benefits.

Responsibilities:

  • Take ownership of incident reports and requests, track issues, process, monitor and coordinate.
  • To plan, test, measure and improve the quality of the company products being designed and developed using appropriate testing techniques and tools.
  • Make sure that all requests from clients and end-users are handled according to the company's standards.
  • Collaborate with the measurement of the performance of IT services and report accordingly.
  • Design and implement training to end-users
  • Other responsibilities related to software testing and performance management.

Requirements:

  • Candidates need to possess an EU citizenship
  • 2+ years of experience within similar responsibilities
  • Strong knowledge of software testing methodologies
  • Knowledge of IT infrastructure (hardware, databases, operating systems, local area networks)
  • Proficient with techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services
  • Familiar with the purpose and composition of a service level agreement.
  • Client focus and genuine desire to assist users
  • Excellent communication skills
  • Must be patient and clear when explaining to clients/end-users
  • Willing to work long hours, travel and be on 24/7 on-call
  • Ability to solve problems quickly and accurately.
  • It will be considered an asset:
    • Practitioner’s certificate in IT Service Management (e.g. ITIL).
    • Certification in software testing (e.g. ISEB).
    • Previous banking experience including SWIFT and SEPA payment processing.
Company Info
Castille Resources Ltd.
Castille Resources, Casa Leone, Pjazza Robert Samut, Triq l-Imhazen Floriana, Malta
Floriana, Floriana, Malta
Phone: (+356) 20 933 000
Web Site: www.castilleresources.com
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Company Profile


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