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Italian Online Gaming Customer Support, Sofia



Cross Boarder Talents


Sofia, Bulgaria 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


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Expiry Date:


Job Description:

Our client is a leading provider of multilingual player support, localization and testing services for the games industry. Our client unique multilingual delivery model offers “One Stop Shop” services. 

The client supports millions of players around the world every day!
The gaming industry is not only booming, but it is also changing.

Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer support gamers are often disappointed. Their high expectations are not met as studios still view players as commodity even though the need for customer support 24/7 is there and gamers don’t have the patience to wait when an issue arises.

Primary Responsibilities
Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences.Also to maintain the games culture, game play is an important part of their job. In other words the player support team is given the time to play
at work, how cool is that?!

Job Requirements:

What we are looking for
  • Native/fluent level Portuguese (C1);
  • Good understanding of English(B1);
  • Ability to work in a team environment;
  • Ability to build trust with the customers;
  •  Be passionate about gaming.
Bonus Skills
  • Good knowledge of E-Sports;
  •  Good troubleshooting skills and analytical thinking;
  •  Good communication skills;

Salary Benefits:

Our Offer
  • Among the benefits of working with us* are:
  •  salary much higher than the average Bulgarian wage (2200 BGN gross);
  • accommodation in a hotel or apartment arranged by our client,for a period of upto 1 month, in the beginning of the employment;
  • support in finding an apartment afterwards;
  • monthly rental bonus (after the accommodation in a hotel/apartment, arranged by our client), in addition to monthly salary, for the amount of 300 BGN gross;
  • reimbursement of a ticket,for the amount of upto 150€,received with employee's first salary;
  • all our employees receive also: 1) meal vouchers (60 BGN), per month for 8-hour
  • working day; 2) additional health coverage; 3) free transportation for early and late
  • shifts (working hours can range from 8 am - 2am, Monday - Sunday, on shifts);
  • In our client offices they have:free gym, yoga,massage, corporate psychologist,
  • healthy days/weeks.

*You can check out the cost of living in Bulgaria in comparison to your own country through this tool:

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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