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Italian Online Gaming Support | Sofia, Bulgaria Gamer Support Consultant, Sofia



Cross Boarder Talents


Sofia, Bulgaria 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


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Expiry Date:


Job Description:

Cross Border Talents is currently recruiting Italian Online Gaming Supports to work in our Client's offices in Sofia, Bulgaria.

Our client is a leading provider of multilingual player support, localization and testing services for the games industry. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world every day!

The gaming industry is not only booming, but it is also changing.

Your Role as an Online Gaming Support:

Players respect other players, especially the ones that take the time to care!

The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences.

Also to maintain the games' culture, gameplay is an important part of their job. In other words the player support team is given the time to play at work, how cool is that?!

  • Address players concerns and inquiries by interaction in a professional and friendly manner;
  • Provide information, assist with questions, answer payment and invoice queries;
  • Help customers with in-game problems.


Job Requirements:

Requirements for the Online Gaming Support Vacancy:

  • Native/fluent level Italian (C1);
  • Good understanding of English (B1);
  • Ability to work in a team environment;
  • Ability to build trust with the customers;
  • Be passionate about gaming.

Bonus Skills:

  • Good knowledge of E-Sports;
  • Good troubleshooting skills and analytical thinking;
  • Good communication skills.


Salary Benefits:

Cross Border Talents' Client Offer:

  • Very competitive salary and benefits package;
  • Training, support and internal career progression plan;
  • Long-term employment contract with our client;
  • Reimbursement of tickets and accommodation supported by our client;
  • free gym, yoga, massage,a corporate psychologist, healthy days/weeks.

We look forward to hear from you!

Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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