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Customer Support Representative fluent in German, Sofia

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Location:

Sofia, Bulgaria 

Job Category:

Customer Service, Information Technology, Telecommunication
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EU work permit required:

Yes
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Job Views:

749

Posted:

05.02.2016
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Job Description:

We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers, offering services in 47 languages in 31 countries.

 We are looking for a Technically oriented Customer Representative who is a highly motivated team member, who understands the meaning of world-class customer service and to ensure that we are delivering the best possible customer experience while maintaining costs at or below budget, and driving a positive and productive culture within the teams.   
Requirements:
  • Preferred technical degree or equivalent working experience
  • At least 1 year experience as a technical support
  • Deep understanding of PCs and operating systems relevant to Microsoft products, strongly developed analytical and troubleshooting skills.
  • Knowledge in programming languages will be considered as PLUS
Responsibilities:
  • You will be using English Language tools, attend training delivered, document and escalate in English and you need to interact with customers in English and German both written and orally
  • Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and a service oriented professional.
  • Provide basic to complex technical information via phone or e-mail.
 
Personal Profile:
 
  • Excellent Team player
  • Strong Customer Service Focus. You must engage Professionally and Confidently with enterprise-level customers in a complex business environment
  • Continuous learning Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things. 
 
And that’s it. Or it’s just the beginning. In any case, thanks for reading… and if you’re interested, drop us your CV. We’re looking forward to meeting you!

Employment Type:

Full time
Company Info
Convergys

Sofia, Bulgaria
Phone:
Web Site: http://www.convergys.com/
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Company Profile


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