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Employers

Dutch/English Support – TripAdvisor – Live and Work in Bulgaria!, Sofia

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Location:

Sofia, Bulgaria 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Views:

166

Posted:

22.05.2018

Expiry Date:

28.06.2018
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Job Description:

Concentrix work in partnership with TripAdvisor, and we’re looking for travel lovers to join our team in Sofia, Bulgaria!

About Trip Advisor:

TripAdvisor® is the world's largest travel site, enabling travellers to unleash the full potential of every trip. Trip Advisor offers advice from millions of travellers and a wide variety of travel choices and planning features with seamless links to booking tools that check hundreds of websites to find the best hotel prices. The sites operate in 49 markets worldwide.

What are we looking for?

We are looking for energetic, customer-oriented professionals to join our global team. You will interact daily with customers via phone and e-mail and you will deliver a consistent level of outstanding service, ensuring resolution and adding value to the customers’ experience that continually exceeds their expectations. 

Every day you’ll make a difference to our Client’s customers:
  • Handle and resolve inbound calls, consistently meeting and maintaining our standards and goals.
  • Provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
  • Negotiate and troubleshoot as necessary to satisfy the customer need.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
  • Make outbound calls to customers to follow up on a variety of issues.
  • Work effectively and concisely within a larger global team to meet company goals.
  • Maintain positive attitude at all times!

Job Requirements:


Get in touch if you have:
  • Excellent customer care skills.
  • Fluency in Dutch and English, with strong verbal and written communication skills.
  • Strong technical skills and computer knowledge, including MS Office.
  • Excellent listening skills.
  • Traveller-focused ability to work effectively and professionally with internal and external customers.
  • Strong problem-solving skills/ability to empathize with customer.
  • Excellent interpersonal skills with ability to positively influence others.
  • Ability to effectively multi-task during and after calls and follow through in a timely manner.
  • Strong organizational skills with ability to effectively manage competing priorities.
  • Excellent attention to detail.
  • Ability to work independently and in a team, anticipate problems and suggest solutions.
  • Experience in a multinational environment is an advantage.
  • Willingness and ability to adapt to change in a constructive manner.

Salary Benefits:


What we could offer you?

Concentrix is a leading global business services company with over 100,000 staff in 125+ delivery centres around the world.  We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Competitive salary
  • Performance related bonus
  • Voluntary Medical plan
  • Life insurance
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events
 
Get in touch today!
 

Employment Type:

Full time
Company Info
Concentrix
49 East Bridge Street
Belfast, United Kingdom
Phone: +44 (0) 2890 921717
Web Site: www.concentrix.com
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