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Employers

Customer Support Agent (Nordic Speaker) - Athens, Greece, Helsinki

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Location:

Helsinki, Finland 

Job Category:

Customer Service, Telecommunication
-

EU work permit required:

Yes
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Job Reference:

Customer Support Agent (Nordic Speaker)

Job Views:

119

Posted:

21.05.2018
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Job Description:

At the moment we are looking for Nordic speakers to fill several vacancies to fill in a BPO in Athens, Greece. Are you interested in moving abroad?

- Initial Contract: 12 months
- Working hours is 8 hours per day/5days per week

- Working hours based on client’s needs , mainly Monday – Sunday: 08:00 – 24:00

Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
 

Job Requirements:

- Knowledge of native/fluent Danish or Swedish or Norwegian (C1/C2)
​- Knowledge of English (B2/C1);
- Writing Speed: 20 words per minute.
- Good communication skills;

Salary Benefits:

- Salary: 1300euros gross (x14) + monthly performance bonus 0-200euros + vouchers;
- Health Insurance after 4 months of contract;
- Travel Expenses: Paid by our client;
- Accommodation: Our client offer the first 14 days of stay in Hotel,
during this time will have a company looking for accommodation
according to your expectations;
- The company also offers Greek lessons, free Real Estate Agency fee

& other Benefits.

 

Employment Type:

Full time
Company Info
Cross Border Talents
Parque Industrial e Tecnológico de Évora, Rua Circular Norte,Escritório M 12_1
Évora, Évora, Portugal
Phone:
Web Site: https://www.cbtalents.com/
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Company Profile


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