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Flemish / English bilingual téléconseiller, Gennevilliers



Gennevilliers, France 

Job Category:

Customer Service, Telecommunication


€1,445.38 - €1,749.38 per month

EU work permit required:


Job Views:




Job Description:

Principal activities:
- Operational East to his job at the time of its planning
- Wall scripts and operations procedures;
- Connects the start of session and disconnects the end;
- Follows and enforces training undertaken to develop its industry knowledge and know-how
- Provides the same quality and rigor to the transcript of the information in the database at the oral collection;
- Listen to the client with empathy and understanding while ensuring respect his time communication
- Advise the client in a spirit of service and quality
- Uses relevant to understanding the real needs of the customer questions;
- Uses technical language and Commercial adapting the customer's profile;
- May have to deal with difficult or conflict situations by deploying techniques which it was formed. 

- verbal and interpersonal skills, teamwork, dedication and commitment, rigor ,
- service orientation, quality and customer-oriented results;
- Dynamism, stress resistance, reactivity and understanding the needs of proposals in understanding customers requests and problem solving. 

- control of product characteristics, customer needs and / or prospects;
- Good knowledge of basic computer skills and dedicated software;
- Master the techniques of remote customer relationship (consulting, sales, development) 

Job Variables 
- Varieties of operations;
- Imperatives customers (quality, quantity, procedures, ...)
- Technicality client products. 

Schedule and workplace 
36 hours weekly on GENNEVILLIERS (ile de France 92) 

SMIC therefore 1445.38 euros + premium language 152 euros + 152 euros premium performance
Company Info
1 avenue du Général de Gaulle
Gennevilliers, Île-de-France, France
Phone: +33147929914
Web Site: b2s.fr
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