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Client Services Manager, Paris, France, Paris, France



Paris, France, France 

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Job Description:

Agile•1 is a U.S. based company that provides talent procurement, workforce management and consulting solutions and technology to over 100 companies worldwide. Agile•1 provides talent procurement, workforce management and consulting solutions and technology to over 100 companies worldwide. Agile•1 has been recognized as the industry leader in buyer and supplier satisfaction.
Agile•1 is a brand of the Act•1 Group of companies, one of the largest privately held conglomerates in the US. There are over 1,500 employees working for the Act•1 Group globally.
Agile1 seeks to fill a Client Services Manager position in Paris, France who is proficient in French and the English language.  The Client Services Manager’s duties will consist of the following:        
Key Responsibilities
  • Maintain a solid working knowledge of  client account assigned
  • Assume primary responsibility for ensuring client satisfaction and order fulfillment
  • Serve as the liaison with client representatives, suppliers and corporate partners for performance related issues to ensure contractual compliance for all locations’ account services.
  • Manage all activities related to the operations and maintenance of client account assigned
  • Ensure data integrity relating to all systems and databases impacted by each assigned account.
  • Assist in developing strategies and organizational support for process improvements; including but not limited to the establishing of priorities, objectives, metrics, policies and procedures.
  • Oversee performance and evaluate work to ensure compliance and consistency with project objectives.
  • Identify problems and recommend solutions to all parties; i.e. clients, suppliers & corporate partners.
  • Will work in partnership with management to identify and penetrate all business opportunities within each client account.
  • Work with client to define and fill job requisitions
  • Provide orientation to new team members outlining client’s requirements
  • Complete understanding of all aspects of client departments’ requirements
  • Responsible for ongoing training and development of all team members
  • Provide leadership, direction and counseling to all personnel working for client
  • Respond to requests, ideas, suggestions and grievances
  • Manage Partnered Vendor relationships, including but not limited to, weekly billing, termination of assignments, screening of candidates, problem resolution
  • Process payroll for ACT1 temporary associates working at assigned clients
  • Travel to various locations throughout the UK and Europe as required by demands of role, to assist with hiring, training and client relationship development. 
  • Assist in the creation of brochures, newsletters and associated literature
  • Maintain and facilitate all processes of the vendor management system (VMS) tool
  • Maintain clean billing and collection for each assigned account
  • Additional duties as required.
These duties may change and develop over time. Therefore the employer reserves the right, upon giving reasonable notice, to require the employee to perform other duties within the employee’s capability.

Job Requirements:

Required Skills
Bachelor's degree (B.A.) from four-year college or university; three (3) years of industry related experience; or equivalent combination of education and experience.
  • At least three (3) years of related management & leadership experience within the staffing industry, i.e. managing a contingent staffing function.
  • Proven experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier/contractor management.
  • Demonstrated experience in operational & financial functions such as profit & loss & budgeting) as well as associated tracking software systems & procedures.
  • MS Office, MS Project & Internet
  • Ability to learn proprietary technology.
  • Knowledge of labor & employment laws, i.e. Wage & Hour, FLSA, EEO, OSHA, etc.
  • Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.
  • Excellent verbal & written communications.
  • Professional appearance.
  • Able to prioritize multiple tasks without compromising service or quality.
  • Able to work independently with minimal supervision.
  • Excellent organizational skills.
  • Ethical, fair & professional conduct.
  • Flexible, accountable & a team player.
  • Available to work overtime.
  • Energetic & able to work well in a fast paced environment.
  • Excellent memory.
  • Ability to interact with Director level & above.

Salary Benefits:

The position offers competitive salary.

Employment Type:

Full time
Company Info

London, United Kingdom
Web Site: www.agile1.com
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