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Desk side Level 1 (Desktop Technician), Neu Isenberg



Neu Isenberg, Germany 

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Job Description:

Hi All,
Please find the details of the job offer below,

Role             : Desk side Level 1 (Desktop Technician)
Location      : Neu Isenberg, Germany (Hesse)
Mode of Hiring   : Initially 6 months contract (Contract to Hire with HCL)

Main Responsibilities include:
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, iPhones, Android devices and LAN cable drops
  • Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
  • To provide infrastructure administration functions
  • Providing on-site cover as stated on the sit coverage requirements of each site (during working hours only)
  • Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
  • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. 
  • Move equipment associated with escalated help desk incidents and service requests
  • Performing asset inventory activities as needed.  
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Job Requirements:

Technical Skills:
  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
  • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
  • Administration experience of MS Active Directory users & groups, policies and management concepts
  • Effective communication by Engineer in English and German language is mandatory
Desired Experience:
  • At least 2 - 3 years of experience in the field or in a related area required
  • Prior experience on Desktops, Workstations, Notebooks and Printers
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool
  • Understanding of Exchange functional accounts and how they are used within Microsoft technologies
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Must be detail oriented and self-motivating
  • Background security check required
  • Experience of managing and leading a geographically and culturally diverse team
Business Skills:
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • A self-starter with ability to work on their own initiative
  • To work through issues analytically to a successful conclusion
Company Info
Adroit People LTD.
Talbot House Business Centre, 204-226 Imperial Drive, Harrow, HA2 7HH
london, United Kingdom
Phone: +44 02035988588
Web Site: www.adroitpeople.com
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