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Customer Support Agent (German Speaker) - Greece, Athens, Nuremberg



Nuremberg, Germany 

Job Category:

Customer Service, Telecommunication

EU work permit required:


Job Reference:

Customer Support Agent (German Speaker)

Job Views:




Expiry Date:


Job Description:

At the moment we are looking for German speakers to fill several vacancies in a BPO in Athens, Greece.

- Initial Contract: 12 months (renewable)
- Working hours is 8 hours per day/5days per week
- Working hours based on client’s needs , mainly Monday – Sunday: 08:00 – 24:00

- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions

Job Requirements:

- Knowledge of German (C1/C2);
​- Knowledge of English (B2/C1​);
- Writing speed: 20 words per minute;
- Good communication skills;
​- Customer service experience is a plus.

Salary Benefits:

- Salary: 1200euros gross (x14) + Production bonus 0-100€ monthly in voucher
- 125euros monthly gross accommodation bonus
100euros net relocation bonus per month in voucher
- 100€ in voucher upon training completion

- 300€ after 6 months cooperation
- Flight ticket back home every 6 months
- Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees
- Travel Expenses: Paid by our client;

- Accommodation: Our client offer the first 14 days of stay in Hotel,
during this time will have a company looking for accommodation
according to your expectations;
- The company also offers Greek lessons, free Real Estate Agency fee

& other Benefits.
Company Info
Cross Border Talents
Parque Industrial e Tecnológico de Évora, Rua Circular Norte,Escritório M 12_1
Évora, Évora, Portugal
Web Site: https://www.cbtalents.com/
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