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Employers

E-Commerce Support Working Student (m/f), Munich

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Location:

Munich, Germany 

Job Category:

Information Technology
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EU work permit required:

Yes
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Job Reference:

offer-uh3ms

Job Views:

21

Posted:

22.06.2018

Expiry Date:

06.08.2018
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Job Description:

THE POSITION

We are expanding our Support Team and are looking for a working student to help us with onboarding project coordination. As a working student you will play a direct role in the customer success by providing our merchants with a positive experience using our technology.


KEY RESPONSIBILITIES

  • Provide first class service to our customers
  • Prepare merchant communication notifications
  • Produce technical guides to introduce merchants to the use of our services
  • Provide accurate responses to merchants questions and coordinate with our internal departments fast issue resolution

Job Requirements:

REQUIRED SKILLS

  • Good understanding of technical subjects and studies in a technical field (e.g. Informatics)
  • Ability to use (or quickly learn) typical online applications for ticketing, wikis and forums
  • Excellent written and verbal communication skills in English (German is a plus)
  • Enthusiastic about providing outstanding customer service
  • Previous experience in customer support is a big advantage
  • Team player with a high level of self-organisation and collaborative personality
  • Knowledge of Web Service Standards like JSON & REST is an advantage

WHAT WE OFFER

  • A dynamic and spirited team that knows how to have fun
  • High potential for personal development
  • The ability to have an impact and shape the future of optile
  • A working environment built around people
  • Other extraordinary benefits reaching from free beverages and weekly team dinners to a flexible working style and a spacious, naturally lit office space
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