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Employers

German Speakers Customer Support Advisor, Lisbon Portugal

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Location:

Lisbon Portugal, Germany 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

09201817

Job Views:

653

Posted:

31.10.2019

Expiry Date:

03.12.2019
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Job Description:

Our client is worldwide leader in Customer Experience Management and shared services for international markets. With more than 5.000 employees, providing services to around 60 countries in 28 different languages.

In 2015, our client was considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. As a young, dynamic team, our client is committed to the success of their partners and dedicated to provide an outstanding performance for the customers to every extent.

Your Tasks

As a customer service representative, you are responsible for handling customer inquiries, advice or review processes. Become part of our international team and secure the best possible services to all final customers of our client.
• Inbound Customer Service;
• Secure respectable waiting times for our customers and answer questions at the highest level by phone, email and live chat;
• They guarantee excellent service quality and efficiency to achieve our team goals;
• You advise our customers competently and offer active newest offers.

Job Requirements:

Working hours
40 Hours per week on a rotational shift pattern from Monday to Sunday, 07:00h to 23:00h.
 
Rotating shifts
  You will be assigned a daily working schedule of 8 hours with an additional hour lunch break. You will be informed in advance about the working schedule.

Language
Native/Fluent German and good English (B2/C1)
Writing speed: 20 words per minute

Salary Benefits:

What our client offer
  •  Private health insurance after six months from contract signature
  • The Atlantic Experience Program (for international applicants) *
  •  Airport pickup and administrative support to their integration in Portugal
  • Subsequent airfare refund
  • Free annual flight to the homeland
  • Accommodation in a room / apartment rent by our client in Lisbon
  • Free Portuguese courses, water sports, soft trekking and much more

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile


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