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Employers

Technical Support Agent - Slovak (Athens), Lisbon

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Location:

Lisbon, Greece 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

04201904

Job Views:

171

Posted:

26.11.2019

Expiry Date:

10.01.2020
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Job Description:

Scope 

To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed 
and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer 
problems. 

Responsibilities 

 Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her 
enquiry. 
 Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as 
possible, recognizing more complex problems and escalating accordingly 
 Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, 
in some cases, using communication skills to direct customers to third parties or other locations for further support. 
 Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
 Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
 Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our 
customers at all times. 
 Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code 
guidelines. 
 Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
 Be positive and proactive and have a desire for positive improvement in quality. 
 Takes on board feedback and adapt skills accordingly. 
 Other duties as assigned. 

Job Requirements:



Required Skills/Experience 

Educational level: High School diploma or equivalent 
Specializations: 
Technical accreditations and specializations: with experience at least 3 months in similar position (technical support & customer 
service) 
Minimum years of experience: 
Languages and language level: Native Slovenian; Fluent in English

Prerequisites 

 Graduates of High School (preferable: College, University) 
 Native or fluent SLOVAK speakers 
 Fluent English (Proficiency level) 
 Good Knowledge of PC (hardware, software, internet) 
 IOS, Apple Products 
 Excellent communication skills 
 Strong team spirit 
 Passionate about customer service

Salary Benefits:

Job Type Contract: 
Fixed term contract 
Working hours is 8 hours per 
day/5days per week 
Working hours based on client’s 
needs , mainly Monday – Sunday: 

 
Gross Salary: 
Salary : 1.045,72€ 
Monthly performance bonus: 0-200€ 

Other Benefits: 
Travel Expenses: Paid by our client; 
Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. 
The company also offers Greek 
lessons, free Real Estate Agency fee 
& other Benefits.

 

 

Salary : 1.045,72€ 
Monthly performance bonus: 0-200€ 

Other Benefits: 
Travel Expenses: Paid by our client; 
Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. 
The company also offers Greek 
lessons, free Real Estate Agency fee 
& other Benefits.

 

 

Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile


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