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Employers

Technical Support Agent - Czech (Athens), Athens

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Client:

Cross Boarder Talents

Location:

Athens, Greece 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

04201905

Job Views:

75

Posted:

22.06.2019

Expiry Date:

17.07.2019
col-wide   

Job Description:

Scope 
To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed 
and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer 
problems. 

Responsibilities 
 Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her  enquiry. 
 Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as  possible, recognizing more complex problems and escalating accordingly 
 Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. 
 Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
 Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
 Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our  customers at all times. 
 Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code  guidelines. 
 Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
 Be positive and proactive and have a desire for positive improvement in quality. 
 Takes on board feedback and adapt skills accordingly. 
 Other duties as assigned. 
 

Job Requirements:


Required Skills/Experience 
Educational level: High School diploma or equivalent 
Specializations: 
Technical accreditations and specializations: with experience at least 6 months in similar position (technical support & customer 
service) 
Minimum years of experience: 
Languages and language level: Native Czech; Fluent in English 

Other Requirements 
Prerequisites 
 Graduates of High School (preferable: College, University) 
 Native or fluent CZECH speakers 
 Fluent English (Proficiency level) 
 Good Knowledge of PC (hardware, software, internet) 
 IOS, Apple Products 
 Excellent communication skills 
 Strong team spirit 
 Passionate about customer services 
 

Salary Benefits:

Scope 
To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed 
and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer 
problems. 

2. Required Skills/Experience 
Educational level: High School diploma or equivalent 
Specializations: 
Technical accreditations and specializations: with experience at least 6 months in similar position (technical support & customer 
service) 
Minimum years of experience: 
Languages and language level: Native Czech; Fluent in English 

3. Other Requirements 
Prerequisites 
 Graduates of High School (preferable: College, University) 
 Native or fluent CZECH speakers 
 Fluent English (Proficiency level) 
 Good Knowledge of PC (hardware, software, internet) 
 IOS, Apple Products 
 Excellent communication skills 
 Strong team spirit 
 Passionate about customer services 


4. Responsibilities 
 Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her 
enquiry. 
 Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as 
possible, recognizing more complex problems and escalating accordingly 
 Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, 
in some cases, using communication skills to direct customers to third parties or other locations for further support. 
 Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
 Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
 Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our 
customers at all times. 
 Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code 
guidelines. 
 Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
 Be positive and proactive and have a desire for positive improvement in quality. 
 Takes on board feedback and adapt skills accordingly. 
 Other duties as assigned. 

5. Contract 
Job Type Contract: 
Fixed term contract 
Working hours is 8 hours per day/5days per week 
Working hours based on client’s 
needs , mainly Monday – Sunday: 

Gross Salary: 
Salary : 1.045,72€ 
Monthly performance bonus: 0-200€ 

Other Benefits: 
Travel Expenses: Paid by our client; 
Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company 
looking for accommodationaccording to your expectations. 
The company also offers Greek 
lessons, free Real Estate Agency fee 
& other Benefits.

 

 

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
Save Contact
Company Profile


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