We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Technical Support – Customer Service - Swedish, Athens

col-narrow-left   

Client:

Cross Boarder Talents

Location:

Athens, Greece 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
col-narrow-right   

Job Reference:

04201906

Job Views:

157

Posted:

26.11.2019

Expiry Date:

10.01.2020
col-wide   

Job Description:

 Scope 
• To ensure client satisfaction by offering specialized advice 
• To actively listen and pay attention to client issues 
• To resolve client queries and problems according to the client values 

 Responsibilities 

• To respond and record consumer enquiries/questions raised through free phone lines for customers. 
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. 
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. 
• To provide a high level of customer service to clients at all times. 
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged 
appropriately. 
• To work effectively as part of a team, developing effective and supportive relationships with colleagues. 
• To troubleshoot through the use of open questions, support documents and system training. 
• To have a sound knowledge of all products and services, understanding their use and functionality. 
• To be able to offer recommendations to common problems or frequently asked questions. 
 

Job Requirements:

Required Skills/Experience 
Educational level: High School diploma or equivalent 

Specializations: 
Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service) 
Minimum years of experience: 
Languages and language level: Fluent English; Native Swedish 

Other Requirements 
Technical Skills: 
 Advanced Knowledge of PC (Hardware, Software, Internet) 
 Advanced knowledge on Ms Office 
 Typing Speed : 17 words/minute 
 Use of production tools 
 Use of Internet 
 Client’s Logging System 

Soft Skills: 
 Language skills 
-Fluency in English 
 Active Listening 
 Handling Difficult Calls 
 Inbound Phone Statistics 
 Systems & Technology Use 
 Technical Support 
 Good Problem Solving Skills 
 Strong troubleshooting skills 
 Knowledge of tools used for troubleshooting 

Commitment 
 Have a commitment to company’s values and regulations 
 Attendance and punctuality 
 Commitment to Quality 
 Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence. 
 Through telephone contact, be the name and face representing 
 Advise customers and respond to customer inquiries. 
 Use communication and analytical skills to provide mutually beneficial problem resolution. 
 

Salary Benefits:


Job Type Contract: 
Fixed term contract 
Working hours is 8 hours per day/5days per week 
Working hours based on client’s 
needs , mainly Monday – Sunday: 
08:00 – 24:00 

Gross Salary: 
Salary : 1300€ 
200€ in vouchers upon training completion 
300€ in vouchers after 7 months 

Other Benefits: 
Travel Expenses: Paid by our client; 
Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company 
looking for accommodation according to your expectations. 
The company also offers Greek lessons, free Real Estate Agency fee 
& other Benefits.

 

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
Save Contact
Company Profile


comments powered by Disqus