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Employers

Technical Support Agent - German (Athens), Athens

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Client:

Cross Boarder Talents

Location:

Athens, Greece 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

04201907

Job Views:

69

Posted:

14.06.2019

Expiry Date:

17.07.2019
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Job Description:

Scope 
To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed 
and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer 
problems. 


Responsibilities 
 Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her  enquiry. 
 Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as 
possible, recognizing more complex problems and escalating accordingly 
 Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. 
 Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
 Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
 Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times. 
 Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines. 
 Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
 Be positive and proactive and have a desire for positive improvement in quality. 
 Takes on board feedback and adapt skills accordingly. 
 Other duties as assigned. 
 

Job Requirements:

Required Skills/Experience 
Educational level: High School diploma or equivalent 
Specializations: 
Technical accreditations and specializations: with experience at least 3 months as customer service 
Minimum years of experience: 
Languages and language level: Native German; Fluent in English 

Other Requirements 
Prerequisites 
 Graduates of High School (preferable: College, University) 
 Native or fluent GERMAN speakers 
 Fluent English (Proficiency level) 
 Good Knowledge of PC (hardware, software, internet) 
 Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger, Kaspersky Products 
 Excellent communication skills 
 Strong team spirit 
 Passionate about customer services 

 

Salary Benefits:

Job Type Contract: 
Fixed term contract: 12 Months 
Working hours is 8 hours per  day/5days per week 
Working hours based on client’s  needs , mainly Monday – Sunday: 

Gross Salary: 
 €1100€ monthly gross salary 
 125 monthly gross accommodation bonus 
 100 net relocation bonus per month in  voucher 
 Production bonus : 0-100€ monthly in voucher 
 100€ in voucher upon training completion 
 300€ after 6 months cooperation 

Other Benefits: 
Travel Expenses: Paid by our client; 
Accommodation: 
Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. 

The company also offers 
Greek lessons, free Real state Agency fee & other  Benefits. 
• Extra Payment for Overtime, Sundays and Greek Holidays (75 %) 
• Extra Payment for night shifts (25%) 
• Special Discounts and Offers for all employees 
• Paid training using the latest technology 
• Ongoing IT and Soft skills training provided by our  specialists keeping you updated 
• 2 Extra salaries per year (Christmas / Easter- Summer) 
• Health insurance is arranged and paid by the employer 
• On-site canteen 
• Casual dress code 
• In-House doctor and examination center 
• Free Greek courses 
• Interactive activities within a fun team: team- building, excursions, themed parties, sport events, talent pageants etc

 

 

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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